Htm100 - Assignment 1 - Careers in Lodging and Food and Beverage Industries

Michael Wonnell is a recent graduate from Valencia Community College located in Orlando, Florida. He earned his Associate of Science degree in Hospitality Management. He is continuing his education attending Rosen College of Hospitality Management. He is a junior working on his Bachelor’s degree in Hospitality Management with a specialized track of Theme Park and Attraction Management. Michael is not only motivated and committed to his studies at Rosen College of Hospitality Management, but his employment with Universal Orlando.

Hospitality jobs, which include hotel jobs, resort jobs, restaurant jobs and other food service jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving (Wang, Y. (2010). New trends in management have swept through the international hospitality industry in recent years and some have left without a trace while others have shown more staying power. Whether it be total quality management, employee empowerment, or re-engineering, each new management shares a common element. The main yet rapidly changing role of the manager in implementing change, facilitating employee performance, building effective teams, and assuring delivery of quality goods and services to the public(Wang, Y. (2010). The hospitality industry 's employment base is the largest of any industry in the private sector in the USA. It surpasses the agriculture sector and the auto, electronics, steel, and textile industries combined in number of people employed. The hospitality industry worldwide employs over 255 million people. Within the USA, the hospitality industry employs over 13.9 million people, or 11 per cent of the working population. Hotel employee turnover is a well-documented problem in the hospitality industry with reported turnover rates ranging from 31 percent to 43 percent to 58.8 percent in the U.S. (Ziegler, H. (2015). Turnover in the hospitality industry is reported to be "nearly twice the average

Hospitality industry is one of the world¹s largest employers and brings people together in a global community. It is undergoing a significant change with cross-border expansions in high-growth markets and the threat of digital or tech disruptors. This is redefining the roles, responsibilities and capabilities of leaders in the industry and has created a demand for professionals with a strategic mindset, agility, strong leadership skills, and financial sophistication. Moreover, characteristics of the industry such as dynamic travel trends, labour intensive workforce from different cultures, long operating hours, intense competition and fast pace of developments requires a leader to have broad understanding of property-development skills as well as operating skill-sets. Leaders should have a clear understanding of the company’s brands and its strategies as they enter new markets.

Front office managers within all three sized hotels supervise daily activities within the establishment and makes sure guests are satisfied with the accommodations they are receiving. The front office manager of all three sized hotels understands the financial income of the day, the work that needs to be addressed, and activities that occur on premise by employees and guests.

General Manager: In control of staff during working hours. Ensures business quality and assurance. Instills marketing and advertising.

There are major programs to help a student pursue this career. They have various industrial based challenges to develop the students in their choice of hospitality services. The industry aims to challenge them to be independently solving these problems and issues through various solutions. The students are provided with different study material, guides, projects, on-site industrial experience, assignments to help them to understand the hospitality industry. The students attend lectures, seminars to have a better look at this industry in which they pursue a career. The students may work as a pair or as an individual for the particular projects given to them. These can make sure how they can handle any industry based issues easily with their skills and knowledge and have an immediate solution to whatever challenge is thrown towards them.

What is hospitality? Hospitality industry is both a service and labor intensive proposition (Poulston, 2008). As per dictionary meaning is the kindness on welcoming guests or strangers, just like a reception for the patient when stay inside the hospital, patients will receive a friendly and generous reception. The hospitality profession is described by Fabienne Rollandin (2014), director of industry relations and market research at Swiss hospitality management school Glion, as a ‘people-orientated industry’. Students are expect to providing high contact services, every single movement or behaviour will give a big impact towards customer. The key determinants to provide service quality, which will direct linkage to customer or guest satisfaction and loyalty are employee attitude, performance, and behaviour (Heskett, Jones, Loveman, Sasser Jr., & Schlesinger, 1994). So hospitality industry consider one of the tough industry in the world, because dealing with people is always difficult and challenger.

In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1)

...Contents 1 2 3 4 Preface to the third edition Revisiting hospitality and tourism operations: fresh insights Understand your business and you understand... Finance, Hospitality industry

Purpose – The purpose of this paper is to explore career strategies used by Greek hotel managers in order to advance their careers successfully.

The Hospitality Industry is a very broad. There are numerous Departments and job opportunities within the industry, and each of those Departments needs talented Manager for the accomplishment of the Job. Lodging, such as resorts, motels, hotels, cruises, is one of the largest employers in the hospitality industry. There are many employment opportunities, and different routes seized within this industry such as Regional Manager, General Manager, Human Resource, Assistant General Manager, Guest Services Manager, Housekeeping Manager, Sales Management, etc...

The hotel industry is one of the most important segments of the Hospitality in large. Working in hotels allows its employees to have fun, emerge in new cultures on a daily basis and be able to advance further in the career. The lodging industry is one of the most rewarding, yet most challenging fields to work for. Confucius once said “Choose a job you love, and you will never have to work a day in your life”. Some people will choose this career path in need of money, but those who choose it out of passion will understand the power in the saying above. “The lodging industry is a more than $155 billion industry that includes approximately 53,000 properties with almost 5,000,000 guestrooms” (Walker, 2015, p. 76). This field is continuously growing due to the trend of using management contracts and franchising, since it allows brands to expand rapidly without using their own financial resources (Walker, 2015, p. 76). In today’s technology driven society it is more important to deliver and over exceed guest expectations than ever. The influence of social media has increased drastically, which can either help or hurt the business due positive or negative word of mouth. Working in a hotel takes a lot of courage, hard work and perseverance, but it also takes a lot of passion, love and hospitality spirit to overcome difficult situations. The purpose of this research paper is to explore the career of a hotel general manager in order

In a hotel business there is a certain type of focus that each manager needs to have in order for them to properly achieve the goal of running the business. The success of a hospitality manager is on the dependence of how they lead and manager their personnel. In the article of the “Leadership Style and Financial Performance Riddle in the Lodging Industry: What is the Best Fit?” It focuses on the leadership styles and financial performance of the hospitality management.

Restaurant General Manager: Restaurant General Manager is responsible for all problem of the restaurant. Not just manage all employees, but also they need to manage restaurant facilitates and service quality etc. In addition, they need to set daily sales target to fulfill organization goal.

Overbooking is a familiar practice in the hospitality industry, at times a hotel can be overbooked to balance lost revenue and other times the hotel can be overbooked as a result of a miscommunication. All hotels experience no shows, last minute cancellations, and reservation that need to be changed to a later date. In practice, effective managers know that all the reservations that have been confirmed for a specific date may not be used and in order to make up for the lost revenue one must overbook the hotel.