Hug Your Customers

Increase the frequency of purchases by your customers. No matter how poor your current product or service, you must have some customers or clients. One key strategic dimension that you should be thinking about is how to augment and reposition your product in order to sell more to this group.

* Ensure that the well being of the customer is your first priority i.e. a doctor is called, they attend and help the customer

One risk is that with each customer you take a risk, if you mess up, people

Improve the customer service and make sure the customers give no complaints and make sure they are satisfied with all the services provided by the company and keep close contact with the customers and be very friendly with them and keep them happy. Give the regular customers’ high discount and encourage them to come more often. This is our main goal for us to achieve because we want to make sure the customers are satisfied with our services.

I think we need to build better relationships with our customers. With our current customers, it seems as if we are constantly just a one-time kind of business. We do not want to be that, we want the customers to return because they trust us. Not because they consistently have problems even with our help.

What innovations must the organization posses to attract customers away from where they presently do business? Customer in general don’t like change and if they are happy where they are no matter what the business may entail, It will take a strong marketing department to change their minds and come over to your organization. Starbucks coffee shops in their business plan session had to come up with a concept that would have coffee drinkers to leave the coffee house of their choice and start drinking coffee at the local fancy coffee shop. Marketing came up with pleasant interior and exterior surrounding, coffees of all kinds and free Wi-Fi, customer were sold on that and even though Starbuck coffee is expensive, sitting while working with digital devices and drinking coffee may Starbucks company successful.

In working in the work force I have come up close and personal with situations with customers that need to be resolved in a professional way. Situations with customers handled properly and resolved hastily leads customers with a good feeling ;so that they will continue to come to your area of business. For example, when I was working at Hobby Lobby I became upon a very distraught and upset customer. The Customer wanted to make a return on merchandise but was missing her receipt. The customer began to yell at me and said that she just wanted to easily make the return and go on with their day. The person was unhappy because the product did work the way she expected it to for her project. I looked at the merchandise and it was worth more than twenty dollars meaning without the receipt the customer had only two options. One was exchange the product for a product that wasn’t defective like this one, or I could give the person store credit.

When operations are overwhelmed by waves of new business, remember that a positive customer experience is at the heart of every healthy venture. Invest resources–capital, people, technology, training, etc.–to be sure you deliver on your promises. You can manage risk and preserve flexibility by hiring temporary staff or outside partners to help with delivery. Most importantly, ensure that an accurate customer feedback loop is in place, so that you can understand the value customers are receiving.

Complacency is a killer. Never settle for being “ok” or providing adequate service. Challenging yourself to see how you can take your customer service to the next level is the only way to keep building forward momentum. Finding new, creative, innovative ways to “wow” your clients will keep them happy. Research new technologies to automate your billing process. Offer early pay discount options. Patient account portals to allow access to statements, account history and more gives patients the transparency they want and builds the revenue cycle you need.

1. First define company’s strategy, objectives and work towards the goal. Use some kind of framework to plan out the strategy. Second establish key performance indicator to measure the results. Third identify risks that can drive variability in performance since this is physical product. Fourth establish key risk indicators and tolerance levels for critical risks. Strategies the company should follow or implement in order to reduce the risk are community based marketing. They should be interacting with their customer on daily bases. The company should develop technological innovation. Lastly focus differentiation. Some companies should compare historical performance with today’s performance. Lastly the companies can provide integrated reporting and monitoring. If company starts to take these steps, they would be reducing the potential risks.

The operational process that is critical for the success would be knowing that the process that you are currently doing now is not working and knowing that you will have to change it to make a better one. Also having the right staffing will come into play. You want your staff to work as the way the manual shows and tells them to, if there are people who are not following the manual then they are the ones who will bring your company down in the long run. You not having a visual standpoint from a customer point of view will not help either. You need to realize the customer’s wants and needs.

Assurance: Ensuring our customer have trust in our knowledge and confidence in our ability to deliver

He also has to make sure that his financialy able to fund the cost of his business and future growth or it can be a disaster and result in the shop closing. He should be able to achieve his goals and develop other ideas that can be helpful such as giving music instruments lessons. It does not really take a lot of cash to make money, however it takes a few. That is particularly valid if, as a major aspect of inspecting your objectives and targets, is to envision an extremely fast growth.Thirdly, the security should be the first objectives to achieve, as a lot of payments will be made online. A simple fraud can lead to a huge tone of customers lost and their anger. So a good management of the system should be there not to lead to a fraud or even a theft of identity. Fourthly, his customer services should be impeccable. The objectives here are to develop an observation that his association is definitely not hard to work with or to improve his response time to customer challenges. objectives to help meet these goals could assemble his customer benefit staff from one to three experts before the year's over or executing a course of action where

One of the very important techniques that I learned on this book was the power of word of mouth. Basically when a group young adults went for a trip, they makes sure that everyone will have an awesome trip and when they came back they will tell their friends and relatives about their experience. They will spread the word on how amazing the experience they had on the trip. They will talk about what attractions they’ve seen or where they went in Europe or what activities they did. At this point, when other people heard about their great feedback for the trip, it will give a huge interest to other people. For me personally, if my friend went to that trip and told me that she had a really great time on the trip, I would definitely book on that trip too if I want to travel. It will give me an interest and it shows that I can trust the company because they had a really great customer feedback. Another thing is to treat the passenger’s complaints seriously no matter how big or small it is because you’ll never know what could happen and it could possibly affect the whole company. Make sure you identify and diffuse any issue before it becomes a major. Because if you didn’t solve the problem, it doesn’t only affect the company but also the customer’s loyalty and trust which is very important for a business. When you make sure that you satisfied their needs even though you made a mistake, you can solve it earlier or later before it gets

By having a good operating margin which is a margin ratio used in measuring a company 's pricing strategy and operating efficiency. The operating margin, measures your operating profitability, it indicates how much of each dollar of revenues used is left over after both costs of goods sold and operating expenses are considered. Operating margins are important because they measure efficiency. The higher the operating margin, the more profitable a company 's core business is. For example, I created a mock report called Dean 's report In the report I have the following numbers on my financial statement for my event I held.