The Human Relations Approach
Introduction The third strand in the development of modern management was the increase in attention to the human factors, which has become known as the 'human relations school of management. '
The UK was served by some remarkable men, both of high reputation as managers as well as impressive in theoretical presentation. The small group that surrounded B. S. Rowntree, who did much to set out the arguments for an ethical approach to management responsibilities, was declaring sturdily that it was good business to look after the worker also. The enlightened paternalism that they offered was attractive to many in management, particularly those who saw it as a continuation of the comradeship of
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• The personal or human relationships which spring up, grow and exist in any work place environment.
The improvement of relations between all levels has long been accepted as a very important element in the development and improvement of any industrial organization, and there are few long term successful management 's which have not exerted a great deal of effort in this direction.
There is, however, the possibility that the policy of improved human relations may be pursued solely because of its effect on productivity, and not from the more fundamental motive of producing a correct and balanced attitude to the personal and social needs of the workers.
Merely to aim for higher output may bring neither greater output nor satisfaction to the worker, but if the aim is to bring more personal satisfaction to the worker in his work and his surroundings, then both higher output and job satisfaction may be achieved.
Needs of an Individual
Good human relations can only be established if the needs of an individual are satisfied and his / her will to work is stimulated. This presents the difficulty that management is dealing with a group of individuals, all of whom may respond
A working relationship is where you are placed with other people and work as part of a team, where each individual is working following professional codes of practise, towards the achievement of shared aims and objectives. You do not necessarily have to like the people you work with but you need to keep personal opinions and feelings to yourself. Mutual respect and understanding is a key factor in developing a good working relationship.
between personal and working relationships and shows own understanding of both: ‘Working relationships are based on
positive relationships are developed with work colleagues and the professionals that you will come into contact with
Maintaining a strong employer and employee relationship can be the key to the ultimate success of an organisation. It is known that if a strong relationship is in place employees will be more productive, more efficient, create less conflict and will be more
When an employee starts a new company, there are several external and internal factors that impact on the employment relationship. Relationships affect both management and worker’s performance. The quality of these relationships have an effect on the organisation.
An employment relationship describes the dynamic, interlocking economic, legal, social and psychological relations that exist between individuals and their work organizations. Palgrave Macmillan (2013), Glossary [online] Available at: < http://www.palgrave.com/business/brattonandgold/glossary/glossary.htm> [Accessed 17th September 2013]. Factors that impact on this relationship both have a detrimental effect to the running of a business. I will focus on two internal and two external. These being:
Employment relation is one of the vital and critical parts of HRM. For making an effective and healthy relationship between employers and employees, it is important to understand the perception of employment relations along with its importance in an organisation (Wang & Chen, 2005). Thus, if an organisation fails to understand its significance of employment relations and unable to manager employer and employee relationship efficiently, this might lead to impact on the organisation power and will deter its strength and profitability. According to Singh (2011), employee relations is basically a study of regulations, agreements and rules through which employees are accomplished with collective and individual group, importance imposed to individual
When evaluating relationship management, we can see that Mr Callahan is held in quite high regard at Pancontinental Airways by his employees and is described as a ‘visionary leader’. Having the admiration of employees is very beneficial in any organisation, and by doing so can create many advantages in the industry, such as the maintenance of ‘low staff turnover rates and high commitment from staff’. This we can see as happening at Pancontinental Airways where the company employs individuals seen to have the ‘right attitude.’ This is then followed by ‘specific training to develop the already present personal qualities of staff’. (Case study) Callahan openly encourages membership of unions so that he can have improved negotiations than with the individual
The productivity of any organization depends on the satisfaction of the employees, as happier employees also make more profit as they work faster and harder.
People are the key to business success. However nowadays of business this is often neglected and people are seen to be a necessary expense. A successful business does not just rely on a person’s power instead it involves continuous effective teamwork and communication. Storey (1995) defines that human resource management is an individual approach to employment management which seeks to achieve competitive advantage through the strategic deployment of a highly committed and capable workforce, using an integrated array of cultural, structural and personnel techniques.
Ensure that the individual and collective relationship between the organisation and its employees are managed appropriately
I agree with the statement above on the basis that communication is the most important thing when it comes to working in unison. Over time, the top levels of management tend to become isolated from the rest of the organization. A chasm develops those results in a gap in communication, mutual understanding, and/or acceptance of new ideas and knowledge. Without proper communication from managers, the organization will lose focus and their effectiveness will decrease.
Lapiere's (1934) study shows a weak link at best between attitudes and behaviour. This would suggest that people who are satisfied with their work are not necessarily more productive than those workers who are unsatisfied with their work. A reason for this may be an employee’s limited ability. No matter how much an employee enjoys his job and wants to work hard, he may be limited to how much he can improve his performance as his ability restricts him. If this is the case, then this employee’s performance will not
Human Relations School theory is indeed an efficient management approach with a profusion of benefits. Being a large business, the human relations system is beneficial as directors are appointed and decision making is made based on discussions. This was the case when after negociations, the sales manager was in charge of price cutting to keep customers, the advertising manager taking charge of new adverts and Roberto concentrating on the prospect of entering the gluten-free market.
Every organisation in the world today is putting a lot of efforts, time, and resources in the human management. As this is, an excepted reality that no organisation in the world can vie in this globalised world just on the mere basis of their product and services. In order for an organisation to be successful, it has to invest substantially into the domain of people skills, and their behaviour. Due to stressful working environment, many organisations loose employees due to lack of motivation, stress, lower employee job satisfaction and other contributing factors of behavioural sciences and psychology. All these factors have negative effects on the organisation and organizational behaviour simultaneously. Many experts are in concord that