Human Relation vs Human Resources

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Discuss the difference between human relations theory and human resources development and the implications which each strategy has for issues of socialisation and performance control. Which of these theories appears to be most consistent with the behaviour of contemporary managers?

There are so many fallacies for instance the term of ‘human relations’ and ‘human resources’ where the contemporary organisation unseen the differences between this two approaches. Both human relations and human resources manager might use the same kind of organisational behaviour but for very different reasons (Miller 2009). Human relations approach emphasize on productivity where the management advocates better on treatment of subordinates in belief that it
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In Herzberg’s Motivation-Hygiene theory led to development of extensive lists of these motivator and hygiene factor (Miller 2006). According to Miller (2006), the category of motivator factors is responsibility, achievement, recognition, challenging work and advancement in the organisation. The category of hygiene factors are physical working conditions, salary, benefits, company policy and the technical quality of supervision (Miller 2006). Herzberg believes that the absence of these factors will lead to unhappiness and dissatisfaction. Effective job performance is highly dependent on the adequacy and balance of both motivator and hygiene factors. A US retailer, Costco is known to be incredibly loyal, which can be keep profitability for the organisation (Leberecht 2010). Keeping the employees satisfied will make employees perform well and it results in higher profitability for the organisation in the long run (Leberecht 2010).

The fact that human relation approaches can really enhance the performance control for an organisation is undisputable however it will bring some negative impacts to an organisation at the same time. Human relations theories revolve broadly around fulfilling employees’ needs as an individual in correlation to their job performance. Therefore, individualism could also indirectly cause the breakdown of cooperation as well as social cycle. For instance, Maslow’s and Herzberg’s theory which mentioned about reward as motivator
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