Human Resorce Management

Satisfactory Essays
man resources and management CHAPTER



John graduated from a British university with a degree in human resource management; it was ihere that lie met Marie, a French Erasmus student. Marie had wanted to go back home, so |ohn had secured a fob in a recruitment agency in Marseille, France.


The agency, headquartered in Barcelona and Madrid (Spain), Talent Spotting Spectrum (TSS), is a human resources consulting agency specializing in the recruit_ ment and selection of international stafi and sales staff. TSS has a workforce of 25 people, led by two managers with 19 tenured employees. They have four outsourced IT technicians. Last year, they opened
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Repeatedly, the answers were either

one of the first matters she had to attend to involved devel_ oping job descriptions for her store managers. As fennifer tells it, her lessons regardiig job descriptions in her basic management and HR minagerient courses were

TheJob Description Based on her review of the stores, Jennifer concluded that

quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, priiing, inventory con_ trol, spotting and cleaning, machine mainlenance, purchas_ ing, employee safety, hazardous waste removal, human resource administration, and pest control. The questions that Jennifir had to address follow.

a specific store manager's duties and responsibilities include

supply, and energy costs. In accomplishing that general aim,

What should be the format and final form of the store manager's job description? 2. Is it practical to specif,i standards and procedures in the body of the job description, or should these be kept separate? I didn't know it

know that was the way we were zupposed to do it.', Jennifer knew that a job description, along with a set of standards and procedures that specified what wis to be done and how to do it, would go a long way toward alleviating this problem. ,, In general, the store manager is responsibie for directing all store activities in such a *ay
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