Human Resource Management: A Case Study

618 Words3 Pages
The principle factor that is causing the majority of the problems in the bank's home office and its respective branches is a surplus of autonomy. After reading Jack Nelson's bank study, it is apparent that the centralized authority within this organization (as represented by its home office) needs to be strengthened. Its situation is somewhat parallel to that of the United States just after the Revolutionary War when it adopted the Articles of Confederation which gave the states to much individual power. Significantly, this form of legislation was supplanted by the U.S. Constitution which, while attempting to preserve some states' rights, focused on a strong central government. It is fairly apparent that there is too much autonomy for the individual branches due to the fact that there is a high turnover rate. As such, the policy of bringing in new candidates to fill opened positions is largely determined individually by different branch managers. More importantly, the degree of training that these managers are implementing and which newly hired employees undergo is extremely suspect. A good example of this fact is demonstrated in Nelson's interaction with Ruth Johnson, who is operating a machine that she is highly ignorant about. Despite the fact that she regularly uses it, the woman is unaware of the machine's overall purpose and even of its name (Dessler, 2012, p. 25). Such ignorance is a telltale sign of an insufficient amount of training. Another aspect of this case
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