Human Resource Management ( Hrm )

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Human resource management (HRM) can be described as a process of managing people in a company with a structured and thorough manner (MSG.com). 'This covers the fields of staffing (hiring people), retention of people; pay and perks setting and management, performance management, change management and taking care of exits from the company to round off the activities ' (MSG). These functions relate to what used to be called personnel management, which theorists see HRM as the modern version of personnel management. As Aswathappa (2005) explains HRM can be challenging and stressful, also describing the function as being no comfier than when personnel management was in place. All these elements of HRM mentioned previously are jobs that Christine Williamson is responsible for managing in the human resource (HR) department. Mitchell (no date) states that Williamson believes the department still performs in a primarily personnel function with a limited strategic perspective. Armstrong (2006) explains personnel management includes being concerned with obtaining, organising and motivating the human resources that are used in the enterprise. These elements are a reflection of the jobs Williamson undertakes.

Before any downsizing and outsourcing events took place Williamson attempted to strengthen the communication with staff by using line manager led briefings. As described in the case study by Mitchell (no date) the attempt was very unsuccessful due to the resistance by middle

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