Essay about Human Resource Management in Hilton Worldwide

Tourism is one of the most international industries. Globalisation is the gradual forging of links between groups and societies until they finally reach around the globe in several directions (Smith, D,2006). Globalization is one of the serious challenges facing managers today. It is critical to develop services that are able to satisfy a highly diverse customer base (Ueltschy et al., 2007) Now to keep up with the rising levels of globalization in the hotel industry, there’s a need to understand not only the positive, but also the negative impacts of globalisation. I’ll also talk about the growth and rise of one of the most respected brands in the hospitality industry - the Hilton Hotels. Throughout the evolution of this famous organization, the Hilton has

People, who work in the hotel industry, must be aware of some basic principles of good management like objectivity, genuine feedback, and clear appraisal processes. When employees are aware of these skills, it will reduce friction and improve productivity.

Hilton Hotel is founded by Conrad Hilton, they started their operation since 1919 and since then, they become one of the well-respected premier hospitality organizations with diverse employees worldwide. Currently, they have more than 4,600 owned and franchised hotels and resort chain in 100 countries. It has more than 200,000 rooms to accommodate guests from different parts of the world. It has more than 400,000 employees and team members to answers the needs of their guests (Hiltonhotelworldwide.com, 2016). In most of their branches their organizational structure is simple, with managers and supervisors from a different department, including admin, marketing, finance, human resource, concierge, food and beverages, housekeeping and etc.

The brand image in both cases is localized so the Hilton name is associated with the local area and or sites. According to SEO optimization company Tech Target, "Localization (sometimes shortened to "l10n") is the process of adapting a product or service to a particular language, culture, and desired local "look-and-feel ("localization ( l10n)," 2011)." As the SEO experts point out, localization is the flip side of internationalization, which allows the product or service to be timely and useful anywhere in the world (ibid.). The Hilton is an international hotel chain and fits the bill well. As an important bonus, the localization and internationalization features aid greatly in SEO website optimization. It gets both local and out of town business going for the organization (ibid.). In the case of the Hilton, Gainesville, FL, it is hooked to not just

Hilton Hotels is one of the biggest players in the hospitality industry with over 2900 (as of September 2007) hotels worldwide consisting of numerous brands and products. The hospitality industry is service centered and highly competitive. The challenge for Hilton is to create and deliver value better than its competitors. Hilton understand that it is important to improve customer experience and build strong relationships with the customers. Hilton Hotels adopted a Customer Really Matter (CRM) strategy out of necessity to cater for

Precisely what is it that makes a name so famous that people from all over the world flock to the most fad destinations spots just to stay in a hotel? When you hear of the name Hilton immediately the images of relaxation, luxury and quality spring into your mind. Yet, what is it that put the name Hilton in such high demand when booking a place to stay? Conrad Hilton the famous impresario built his timeless legacy from the ground up. From humble beginnings as a general store owners son to the founder of over 500 hotels and resorts spread over 78 different countries, Conrad Hilton redefined the meaning of lodging and hospitality and constructed the expectations of what is known today as a stay at the Hilton.

Hilton has applied Hilton Worldwide Leadership as their leading strategy for success organizational goals. The founder of Hilton Hotels, Conrad Hilton was a great and visionary leader who referred as “the inn keeper of the world” and his values still applied on the current leadership practices at Hilton. Hilton Worldwide President and Chief Executive Officer (CEO), Christopher J. Nassetta has been recognized as the CEO of the Year at the year of 2014 for his remarkable approach to motivational leadership style (Washington Business Journal, 2014). Nassetta said that practical approach is another important aspect of leadership at Hilton. For example, an initiative known as immersion, he stated that

The Rosewood Hotels & Resorts is a private hotel management company founded in Dallas, Texas by Caroline Rose Hunt Trust Estate in 1979. The company had been adopting an individual branding positioning strategy, for which it managed a collection of hotels across continents under individual property names. This positioning strategy had helped differentiate Rosewood from corporate chain-like competitors in the same industry. Prior to 2003, Rosewoods focused mainly on acquiring and renovating properties, building 12 unique and distinctive hotels globally. This strategy proved successful, despite the fact that the John Scott, the company’s CEO and Robert Boulogne, the COO were concerned that the company was missing out the opportunity for potential growth in brand recognition. However, after 25 years of operation, in the year of 2004, the company encountered some business challenges that became barriers in raising brand awareness and customer retentions.

| 5* Luxury Hotels and Resorts Mostly franchisor and management contract providers with some ownership.Customer centric culture and use of knowledge base marketing. Human capital and systems support to provide personalized service based on customer knowledge and consistency in all properties. Empowerment

Hilton hotel was founded by Conrad Hilton, and established in 1919. It has been operated in 78 countries, began with the mobley hotel in cisco, texas. The company went public under the name Hilton Hotels Corporation in 1946, with a portfolio of 15 properties in 11 states. After spinning off the international unit in 1964, Hilton focused on domestic growth in the lodging segment as well as through diversification into casinos and vacation ownership. A strong commitment to economies of scale was made in 2000 with the acquisition of Promus Hotel Corporation, a transaction that pushed Hilton close to the 1,700 properties mark. In 2005 Hilton Hotels bought back

Hilton HHonors Program: membership is open to anyone who applied, at no charge. Members earned points

In organisations today, the scope of human resource management is vast but there are three main functions that human resource management is comprised of – strategies, plans, practices, processes and policies; attract, manage, develop and reward; and contributing to the overall performance of the organisation. Throughout this literature review the different approaches that various authors take when outlining the what activities, tasks and functions contribute to the role of an human resources manager in organisations will be discussed as well as the features that are unique to the industry and affect the role of human resources manager in hospitality. I will also make an executive

Hilton Hotels was founded in 1919 by Conrad Hilton. Conrad was always a hard worker; he served on a state legislature board in New Mexico and fought in World War I before ever getting into his hospitality career. Inspired by the advice of his mother, who told him he could do anything, he had big dreams to buy and run his own business. He initially had his sights set on a bank in Texas, but spur of the moment, he bought The Mobley Hotel in Cisco instead. I do not think that Conrad realized how profitable the hotel business could be at the time, but due to an oil boom, the rooms in the hotel were being sold nearly three times a day (unexpected success of business). After seeing the success of his small business, Conrad decided it was time to expand and started buying and building hotels throughout all of Texas and New Mexico, and eventually up into Chicago and New York. He finally formed his own Corporations in 1946 and quickly grew to Hilton International Company by 1948. (About our founder, 2015) This made Hilton the world’s very first hotel chain to go international. The reason Hilton hotels became so successful is because he took advantage of providing the newest technology and updates in each of his

This report will firstly consist of a short profile on the term human resource management. Secondly a description of the importance of three human resource functions that are suitable for the above mentioned business in the task scenario. Also taking into account the situation of the business in the task scenario an examination of two appropriate workforce planning methods that can be used in their organisation. Then recount the ways in which the overall performance of the business in the task scenario can be improved by developing their employees. Lastly giving reasons, figure any two key areas of employment legislation that need to be considered by the human resource department regarding the hotel business in the task scenario.

1. What system should Brian implement in order to start changing the human capital practices in the Beachside Hotel?