Human Resources Management in Hospitality

|Your managing director asked you to analyse company’s HR planning. In your report, you must include : |

Human Resources often begins as very tactical policies, records, compliance, discipline, compensation, benefits, job descriptions, hiring, performance management (). Taken to the next level, HR becomes strategic, connecting employees to the business mission, values, and vision, in order to drive business results (). Employee goals and metrics align to the business strategy and rewards tie into results. Additionally, careful consideration is given to developing talent pipelines, employee succession plans, and career planning in order to respond flexibly to the inevitable work flow and staffing changes that all businesses experience ().

In conclusion, the discussion above shows how the Human Resource Management department of Four Seasons Hotels and Resorts functions. Using different employment strategies, it has been able to warranty the most remarkable workforces in the industry hospitality (Cascio, 2018). Regardless of the unavoidable gaps that exist in every organization concerning the aspect of human resource, the company has relieved the competency gaps that exist among the employees to an impressive level due to their commitment to applying well-planned human resource

Hospitality management is a burgeoning industry within the worldwide economy. As emerging markets continue their rapid expansion, middle class families are not garnering more discretionary income. This bodes well for the industry as more consumers have the necessary capital to take vacations, or travel abroad. As a more diverse client base gains capital, the industry must reflect the changing dynamic of its customer base. As such, hiring the appropriate personnel will be an integral part of the hospitality industry's prosperity. One case that highlights this concept is indicated by hospitalitylawyer.com. The case from the above mentioned website, entitled, Take the Guesswork out of Hiring, Pro Assessments, Inc. shed illuminating light on the complexities of hiring. More importantly, the article helps alleviate many of the legal concerns of firing a candidate for job related incidents. This case information will be very important as the industry continues is rapid growth. Hiring competent personnel to help further the goals of the organization will ultimately help all stakeholders involve prosper (Stetson, 2011).

In this chapter, we discussed the various elements of human resources management. Also the review of some existing literature relevant to the study, is made to refer to some scholars work related to the topic under study.

Human resource management is the utilization of human resources to achieve organizational objectives. Consequently, all managers at every level must concern themselves with human resource management. Basically, managers get things done through the efforts of others; this requites effective human resource management. Today's human resource problems and opportunities are enormous and appear to be expanding. Individuals dealing with human resource matters face a multitude of challenges, ranging from a constantly changing work force to the ever present scores of government regulations and a major technological revolution. Furthermore, global competition has caused organizations both large and small to be more conscious of cost and

The evolution of Human Resource Management has transitioned from a very simple administrative function to a very multifaceted strategic function that still includes administrative, operational, and strategic tasks in the organization. In the beginning of Human Resource Management, the roles of Human Resource personnel was mainly just to hire employees, deal with compensation, benefits, legal issues, and the firing of employees. Today, Human Resources Management has progressed into an imperative involvement in the success of all attributes of an eminent business establishment.

Human resource management in the past was said to be about systematic and bureaucratic control, “however, today it is more and more becoming an integral part of the strategic response to change and a very important facet of attempts by management to carve out competitive advantage” (Macklin & Jenkins, 2007:1).

Over the last centurary, Human Resource Management (HRM), the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization and also performed by line managers (Heathfield), has exploded with interest and its prominence has increased greatly. However when used strategically it is the way it puts the needs of the organisation first and helps it achieve its goals and objectives by guiding it down the correct path. Every organisation has goals and objectives to help it grow and better its organizational performance, which comprises of the actual

Human resources management has become a critical influence factor to the development of contemporary hospitality industry. In accordance with Enz (2009), human resource management issues are the thorniest problem to hospitality managers throughout the worldwide hospitality industry. It is recorded that the turnover rate for this industry is normally from 60% to 300%,(Lee & Way, 2010).Against this background, challenges caused by the high staffing turnover rate are difficult problems in hospitality HRM. In this essay I will focus on three main challenges that are link with high turnover rate: shortage of experienced staff, low morale and productively, and high turnover cost, and then, explanation of a strategic human resource management approach which can be an effective solution to those challenges. At the last part of this essay two aspects of a human resource manager’s role would be described and explain how does the strategic human resource management approach and those human resource manager’s role relate with this three challenges.

Firstly, I would like to define the concept of Human Resource Management. “This term is not easy to define because it is commonly used in two different ways. On the one hand it is used generically to describe the body of management activities covered in book, and on the other hand, the term is equally widely used to denote a particular approach to the management of people which is clearly distinct from personnel management”. (Torrington, Hall, Taylor & Atkinson, 2011: p.6)

This essay discusses the importance of a good structured Human Resource Department with an organization. Furthermore, an organization cannot construct a good team of working professionals without good Human Resources (“Human Resource Excellence”, n.d.). The key purposes of the Human Resources Management (HRM) team include recruiting people, training them, performance appraisals, motivating employees as well as workplace communication, workplace safety, and much more. Each of these elements is vital to the success of any organization that is looking to have longevity as well as be successful. “As a strategic player, HRM is expected to contribute to business strategy definition and design and then move in a later stage to assist in the implementation of strategy through efficient delivery and enhancing stakeholder’s contribution especially employees” ( Jamali, El Dirani, & Harwood, 2015, p. 130).

Hrm is the activity of managing a business that includes the human resource of a company. Hrm is a process which objective starts from identifying the need for human resource to amplifying the performance of the employees to achieve the goal of the company. InterContinental Hotels Group PLC is a large hospitality company and so the management of its human resource is very crucial for it to achieve their company’s goal. Through hrm, InterContinental Hotels Group PLC acquire, train, appraise and compensate their employees. Along with these, InterContinental Hotels Group PLC also attend to their employees labor relations, health and safety and fairness concern through

Human Resource Management is commonly known as manpower planning, which is an approach to the management of people in an organization. In the past few years, human resource management has become an integral function across many organizations and a specialized area of study. The increased focus is primarily because of the recognition of the fact that employees play a crucial role in the accomplishment of the overall objectives and goals of the organization. Generally, human resource management aligns the skills of workers with the current and future organizational needs and utilizes the employee skills towards the attainment of the desired goals. In addition to human resources being an exclusive department across several organization human resource management is considered as a major department to the extent that its part of an organization's top management.

According to the business dictionary human resource management is the process of hiring and developing employees so that they become more valuable to the organisation. Human resource management includes conducting job analyses, planning personnel needs, recruiting the right people for the job, orienting and training, managing wages and salaries, providing benefits and incentives, evaluating performance, resolving disputes, and communicating with all employees at all levels. Examples of core qualities of HR management are extensive knowledge of the industry, leadership, and effective negotiation skills. Formerly