Human Resources Practices in Walmart

2758 Words Apr 17th, 2012 12 Pages
Analysis and Recommendations
Introduction – Wal-Mart, founded by Sam Walton in 1962, is one of the world largest companies by market capitalization and number of people employed and touching millions of customers everyday. There are more than 7,800 Wal-Mart stores and Sam’s Club locations in 16 markets worldwide and there are more than 2 million associates serving more than 100 million customers per year (About Us, n.d.) It is the largest grocery retailer in the United States with an estimated market share of around 20% of the retail grocery and consumables business. To be able to efficiently operate such a complex operation at such a large and do it consistently would only be possible by the huge effort by Wal-Mart’s ‘associates’ as its
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It is expected of the leaders that they treat all discussions fairly without bias and with an open mind and in confidence if required and work with the associate to resolve the issue or problems that they might have. This again is a very good policy that helps Wal-Mart to fix problems or resolve conflicts and issues quickly and focus on its purpose which is to serve its customers in the best possible manner. Human resource practices – As described earlier, one of the most important functions in Wal-Mart would be the human resources who have to come up with processes and policies to manage the huge two million associates that are employed by the business. The employees are treated as an integral part of the business and are called as ‘associates’ which makes them feel a part of the company and hence motivates them to give their best. Wal-Mart also recognizes that it would not be able to achieve its mission without the support of its associates and has got a variety of programs for the benefit of the employees. All associates and their families are provided with health coverage and this program is being implemented currently (Health & Wellness, n.d.). It also uses a lot of technology in its operations such as cash registers being shut off automatically so that associates can take their break and relax and also to account for accurately the amount of time that they had worked. There is also a very open culture where people are encouraged to come up and resolve
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