Hydro-Quebec Efforts to Restructure and Reorganize IT Support Management Function Line Demands Business Models

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Hydro-Quebec Efforts to Restructure and Reorganize IT Support Management Function Line Demands Business Models Objective The objective of this work is to discuss Hydro-Quebec Efforts to restructure and Reorganize IT support management function line demands business models and specifically to describe external factors and internal factors affecting change IT management for Hydro-Quebec through use of the socio-technical design document. This work will also answer the question of what changes would be suggested for Hydro-Quebec and why. Introduction The work entitled "Challenges and Reflections on Knowledge Society & Sociotechnical Systems" reports that information technology (IT) is redefining the business basis" and that "customer attendance, operations, product strategies, marketing and distribution and even the society of knowledge depend sometimes even totally on Information System (IS)." (Balloni, 2010, p.21) The implementation of a new technology has been associated with problems that are "often linked to resistance by the work force and failure to achieve the expected benefits." (Balloni, 2010, p.21) Balloni (2010) reports that there must be a fit between the 'technical' and 'social' system, which form the organization. This means that business strategy, rules and processes determine the type of software and subsequently the type of hardware, database, and telecommunications system needed by the organization. The social system is comprised by the organization's

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