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I Have A Passion For Customer Service

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I have a passion for customer service I have been in customer service for over 20 years. I deliver superior customer service to external and internal customers. I am very tentative, and believe in modeling southern style behaviors and attributes while assisting customers and my peers. I have over 5 years’ experience in Customer Service with Georgia Power fluctuating from the Customer Care Center, the Local Office and New Service. Currently, I Provide superior customer service to external and internal customers to include builders, BCC, CCC, RSC, Inspector 's, Engineers and Corporate Personnel, etc. I follow-up with my commitments to ensure customers are satisfied. I work closely with my team to guarantee we are meeting the needs and demands of our customers, by assisting each other in various work areas. Previously, I assisted customers in the local office with face to face interactions processing cash payments, billing questions, energy saving tips, enhanced services all while adding extra value with a smile to our customers. This made my relationship with my customers personal and I would have customers waiting in line just for me to assist them. I processed service orders (new service, connects, disconnects, and transfers. I also handled general bill inquiries (high bills, meter investigations, payment arrangements), In addition, offered products and services to enhance customer value - Budget Billing, Flat Bill, E-Bill, EFT and Paperless Billing. I have a great

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