ISO 9001 2008 Case Response Essay

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

For maintaining international standards for its production processes, ISO-9001 certificate has been awarded to “Carton line” and “Flexible line” of packaging division.

The various methods of certification such as ISO, TQM, etc. are of great value to many industries. I have personal experience with the ISO product and have received certification for ISO Leadership for the company. It was very effective in gaining efficiencies and profitability.

It is stated that becoming certified with the ISO 14000 is expensive. This is an investment that will pay for itself in the future. There will be revenue increases by becoming more attractive to consumers who support the environmentally safe production process. The ISO 14000 is an attempt to develop a widely accepted, uniform approach to certify that Benziger’s EMS is the best way to run a business for long term savings and making a positive contribution to the environment.

Back in the olden days, the success of an organisation was determined by the quality nature of products they provided their customers. It was believed that customers were ignorant and did not know exactly what they want and therefore accepted whatever was given them; thus the final decision rested on the producer or service provider. The case however, in today’s business environment is the reverse of the above mentioned. Due to technological advancements, increased competition and the fact that people have become more informed and knowledgeable, customers now determine exactly what

ISO 9000 is a set of international standards of programme management. ISO 9000 certifies whether a factory, laboratory, or office has met the quality standards of the

A lack of focus on innovation, quality and continual improvement has caused many companies to falter. As forward thinking companies strive to maintain their competitiveness in the marketplace, various tools are available to assist in meeting customer needs. The focus of this paper is on two of these tools, the Baldrige Criteria for Performance Excellence and the International Standards Organization’s (ISO) 9001:2015 set of quality standards. Each are deployed with somewhat different goals in mind, yet they are not contradictory to each other. In fact, they can even be used in conjunction with one another. In the following passages, readers will get a brief overview of both the Baldridge Criteria and the ISO 9001:2015 standards, the overall goals of each, and a description of the similarities and differences between the two. Although incorporating similar elements, the differences between the Baldrige Performance Criteria and the ISO 9001:2015 standards create the potential for greater satisfaction and continual improvement in organizations when they’re used in combination with each other.

When it comes to quality control systems like ISO9000, companies like GM are only required to produce products that align with the regulations set forth by statutory guidelines. Where this becomes a problem is that it does not include the requirements GM should meet when manufacturing products to meet the needs of the end consumer. There must be some form of self-evaluating process within the organization itself. After first production of the Chevy Cobalt they found that the ignition was faulty and approximately thirteen people died from this issue over a three year span because it prevented the airbags from deploying. Even though Chevy identified the problem it took years for

Importance of ISO 9000 It is observed that that most of organizations are seeking for ISO certification , to demonstrate that they value their customers, they value quality. ISO 9000 certification is the best way of measuring progress and it is regarded as the beginning of a continuous improvement process in the organization. According to Bodinson, G.W. (Bodinson, 1991) , if any organization did not implement ISO 9000, in future , it will be difficult for that organization to sell their product and survive in the market. According to Van Der Weile , (Van Der Weile, 1997), to improve the various processes and to maintain the standard in the organization , continuous improvement is the only way. The ISO 9000 series makes it compulsory to define the key processes and make

Benefits of being ISO certified can be described as being invaluable. This report will take a look at the benefits from different perspectives in the economy and how these benefits are being noticed by organizations internationally and how this reflects on the growing number of ISO certified companies.

* ISO 9001, ISO 20000, ISO 14001 accreditations which indicates high quality establishments. Strengthens their Branding at a global level

ISO 9000 certification is one of the most widespread recognize and awarded quality certification in the world. To be certified ISO 9000 a company must show that they have a quality system and procedures that are being followed. Having such a quality certification give the company advertising benefits and their purchaser save money and time as there is no need to quality tests them. For example Hotel chain Ritz- Carlton it was more meaningful for them to have a perfect individual service, proving such by obtaining the Malcolm Baldridge Quality Award than the quality of food they offer. However quality is not achieved for a life time, it has to be maintain and is not only the responsibility of the managers but of the whole company. Therefore Empowerment is crucial. Empowerment is the giving of more power, leading to more autonomy. Everybody in the company need to be empowered to know, describe, measure, improve the process and make it reliable. Salegna and Fazel (2000) identified the lack of real employee empowerment as being an obstacle to TQM systems. Processes are own by the worker, who is working by following these processes, not knowing them and understand them it would be difficult for them to deliver quality. The Japanese companies, from which the TQM system was made, has turn out to be successful as their companies are build with a culture of quality. Approximately 40 years back products from

The International Standards Organization (ISO) produces guidelines for organizations to use as a quality management tool. ISO functions as an independent organization with no governmental ties, allowing themselves to create guidelines that are not catered more specifically to one country than another. One hundred and sixty-two national standards bodies make up its membership and they help supply experts who will share knowledge and develop international standards. These voluntary, market-relevant, and consensus-based standards are produced as a result of the identification of a global need and are compiled through the work of international experts working in conjunction with one another.

If ISO accreditation is obtained, it would only benefit the company in furthering its quality management system to outline the context of the company, its market strategies and business processes. ISO accreditation has been shown to improve sales volume, customer satisfaction, corporate image and market share, through improved safety, quality and processes. It also sees the reduction of costs, because of improved systems and processes, the accessing of new markets through ensuring the compatibility of products and services, and a reduced impact on the environment.

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)