ISO-TQM-EFQM comparison

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

First, it is essential to decompose the concept “Total Quality Management” to clearly understand its goal: “Total” goes for the fact that quality involves everyone and all activities in the company, “Quality” means conformance to Requirements “ Meeting Customer Requirements” and “Management” because Quality can and must be managed. 2 The TQM model is based on the hypothesis that a company’s survival is only possible if a competitive level is achieved and maintained for each of the so called «6 dimensions of quality»: • • • • • • Product & service quality On-time delivery Fair price Employees satisfaction Product & process safety Environment conservation.

There are four areas within the Quality Management Cycle necessary to achieve desired results. Quality assurance (QA) encompasses operational and strategic planning including self-evaluation and pre-assessment. This process ensures that standards and regulation are met through the development of methods that will help to ensure compliance. This process will require the establishment and communication of standards and identifying the necessary metrics which will allow the monitoring of performance as well as standards compliance. Quality improvement (QI), is the part of the process that helps to identify areas in which opportunities for improvement can be made. Gaps are then prioritized and analyzed in order to develop a course of action that can address said shortfall. Monitoring/quality

For the third and fourth tools, Yell used and achieved standard regulation from ISO 9000 and ISO 14000. Description of ISO 9000 is an internationally recognized quality standard to create and maintain quality assurance system in design, development, production, installation, and servicing for all types of organization, in many industries. In addition, it contains rules and regulations about practicing in good management, where it can recognize the basic discipline and give criteria to make sure that services and products meet customer needs and requirements. As a conclusion, it can help the company to deal with customer orders, stock control, purchasing, service provision and service delivery. Whether ISO 14000 is an internationally recognized act for create and maintain environmental management system which is suitable for all types of organization as well. The purpose of the standard is to reduce the pollution and waste of production from the company. As a conclusion, it can avoid the company being sued in the future because of negatively effect to the environment.

Within any given industry, a level of quality has to be ascertained as to ensure that clients of products and goods were receiving the best possible level of quality for their desired product. Quality meant that the expectations of a client had to be met consistently. Business throughout the world started development of standards and

All these reasons are related to TQM also. (Melivile, 1989)of GEC Plessey Telecommunication Ltd. state that their comp any chose ISO 9000 as a part of the Total Quality Improvement Programme because they want to move away from the traditional role of chasing failures, towards an attitude of prevention and for every individual to be responsible for producing good quality products and services. ISO 9000 (Nair) is seen as a route to TOM since they are complementary to one another.It shows total integration between ISO 9000 and TQM. There are three major reasons why organizations should implement ISO 9000 –

The basic approach to quality management is intendant to be compatible with International Organisation for standardisation (ISO) quality standards which highlights the following seven quality management principles:

ISO 9000 states that a fundamental responsibility of any organisation’s top level of management is to review the organizations quality management system (QMS) at predetermined intervals to ensure the organization maintains continuous suitability, adequacy and effectiveness in order to uphold the organizations standards and expectations by clients (Randall, 1995).

ISO 9000 currently includes three quality standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. ISO 9001:2000 includes Quality Management requirements while ISO 9000:2000 and ISO 9004:2000 includes Quality Management guidelines. All of these are process standards not product

As time goes by, the concept of quality has changed rapidly. In recent days, the concept of quality does not only about how to generate high-quality products or services, but it also should be built from the outset which means it entails a mature organisation structure, high skilled employees, good structural procedures and processes, also adequate resources (Haupt and Whiteman 2004). Hence, the concept of total quality management (TQM)

This was to be done through minimizing the errors incurred either in their production line, or, more importantly, in the supplier’s production line. The British Ministry of Defense insisted that the supplier provide a log describing in detail the process of production, checking beforehand if any faults or mistakes were incurred. On the other side of the globe, the US military also required such auditing on the processes of manufacturing and thus adopted a very similar way of inspection, later to be adopted by NASA and NATO. With globalization and the growth in mass production came the need for equivalent QMS standards for industry. In 1971, the British Standard BS 9000 was developed as a quality assurance standard for the electronics industry; BS 5179 followed thereafter providing Guidelines for Quality Assurance (The British Assessment Bureau, 2012). This standard was later reviewed by the British Standards Institute (BSI) and delegates from industry to form BS 5750, later to become ISO 9000. In 1987, the International Organization for Standardization (ISO) adopted BS 5750, and, with minor reviews, renamed it to become ISO 9000. Since 1987, the ISO 9000 family of standards has been reviewed multiple times; with a new edition being published every couple of years, keeping the standards up to date with modern day technology and ways of production.

A Quality Management System allows a business to run more efficiently and successfully. It provides ways to organise people, resources and processes to achieve organisational goals regardless of the size of the business. Evidently is has shown that small business who adopt the requirements for ISO 9001 can build a system to facilitate development and growth by supporting the founder or business owner in maximizing a framework to ensure all legal and statutory requirement are met. ISO 9001 aims is to establish a customer focus to ensure customer satisfaction, simply by designing systems that meet its requirements and to ensure that business owners review approach for further improvements.