Ibm Canada Ltd: Implementing Global Strategy

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IVEy Richard Ivey School of Business The University of Western Ontario 910E08 IBM CANADA LTD.: IMPLEMENTING GLOBAL STRATEGY Ken Mark wrote this case under the supervision of Professor Deborah R. Compeau solely to provide material for class discussion. The authors do not intend to iIIustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorizalion by any reproduction rights organizalion. To order copies or request permission to…show more content…
They're asking for a six months' delay. Second, another 20 managers were scheduled to start using the new application but due to internal staffing changes they've had to spend the last three weeks bringing new team members up to speed on their current projects. These 20 won't be ready for another three months. Third, I've been informed that there are a few key functions that are still not available in the Canadian version of the global application. Without these key features, we will not be able to conduct business. We may be facing another three weeks to three months of delay before we can get a fix in place. Silvanovich looked at the rest of his executive team to see whether they had any questions. He wondered how to manage this and other software switchovers with minimal disruption to the Canadian business. Page 2 9B10E008 The new CRM application seemed to have many new features that would be of benefit to IBM Canada. On the other hand, the current CRM application seemed to be working well, with few complaints from staff. IBM Canada faced both a competitive environment and constant pressure to maximize productivity from its consulting workforce. Many recognized the logic behind IBM's drive to simplify its internal software systems worldwide. But would it make sense to retire a well-functioning application and replace it with a global solution that was not

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