IBM Business Consulting Services
IBM Strategy and Change Services — Operations Strategy
Helping clients with critical business issues Clients look to Operations Strategy for help with these critical business issues:
• Cost efficiency and performance improvement • Focus on company’s core business • Increasing shareholder value • Continuous process improvement • Maintaining competitive edge • Improving customer service quality
Drawing on the strength of the full Highlights strategy and change practice Operations Strategy is one of the four competencies within IBM’s larger Strategy and Change team. The three parallel competencies are Business Strategy, Organization Change Strategy and Technology Strategy. Operations Strategy helps
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Rapid process change focuses on achieving tangible operating improvement results in an accelerated time frame.
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Enterprise focus: • Determines which components of a business are strategic and critical to success of the enterprise and which are not. Then identifies opportunities for improvement and transformation by comparing critical business requirements and operational capabilities. Shared services implementation: • Our team builds a business case for the transition to a shared services operational model, designs a custom shared services solution, and then works with the client to successfully implement the change. Outsourcing governance: • Helps organizations establish a program management office capable of supporting outsourcing initiatives throughout their lifecycle, from qualification and assessment to development and operation.
Demonstrating success at numerous clients At one client, a leading consumer electronics manufacturer, benefits of the project included:
At a large manufacturer of aluminum products, we developed and implemented a new operating model. The scope and results included:
• Reduction of overhead costs due to
Organisations today find themselves operating in an environment that is changing rapidly. The process of analysing the implications of these changes and modifying the way that the organisation reacts to them is known as business strategy.
The concept of a “job shop” as a transformation system, refers to a process which has a somewhat jumbled flow, high flexibility, and outputs which are processed differently (Lyons, Vidamour, Jain, & Sutherland, 2013). One of the most important aspects of the job shop which must be understood relates to the definition presented above. Managing a job shop is difficult because of the numerous different routes that an output might take, the numerous different inputs which are required, and the differing operations and amounts of time (Meredith & Shafer, 2013). “[S]ince every output must be treated differently”, efficiently
Providing consultation for new and existing programs to both Internal Business teams and external customers.
B. Ballew and Mink (1996) stated the importance of documenting and formulating a client “service plan” is critical p.21. This record would aid in maintaining order and planning of short and long-term activities. Sharing this with members of the management team facilitates collaboration among each discipline encouraging the attainment of set goals.
This short paper will discuss a general overview of Alcoa Intalco Aluminum Works with different aspects of the business in pertaining to either a preparation for a new product launch or new method created specifically in the hope of reducing costs that will save the company, not just money but the jobs of hundreds of employees currently employed there.
A company creates value for its customers and attempts to differentiate its offerings from its competitors in the market. The performance goals/metrics are set by leadership which is concurrent with its business strategy.
In this executive summary, The Goal by Goldratt will be analyzed in detail. First, 10 operations management decisions as found on page 7 of the Heizer and Render textbook will be listed in column 1. Next, for each OM decision, examples from The Goal textbook that exemplify the type of problem or solution relevant to the OM area will be summarized in column 2. Finally, a scenario from my work life will be exemplified in column 3.
Here, from my readings, I will define the two related terms and concepts which are the corporate strategy and Strategic Operations Management. Then, I will discuss the link between them. Next, I will provide four perspectives of the operations strategy. Finally, I will highlight some examples from the operations strategy of Jaguar Land Rover and how it is helping the company to achieve its business objectives.
Operations Management in an organisation is repsonsible for managing and in making decisions concerning the activities that convert inputs into outputs , that is goods and services. This covers both short term actvities as well as longer term activities to meet strategic goals. Inputs can be the raw materaials need to manufacture goods such as furniture or the computers needed to create a service like online shopping site. Operation management’s role is to make decisions to improve how operation activities function, for example, to improve the final quality of the output or to change production methods to be more efficient in terms of cost and in time.
Operations management (OM) is that phase of an organization where inputs are put into operations to acquire required output (services) without compromising on quality. In other words operations management is also described as combining and transforming various resources in the operations sub-system into value added services in line with formulated policies of the organization. (Kumar and Suresh, 2009)
According to Meyer, (2010), strategy is the action that company can take to achieve its desired goals. When it comes to a company, thinking can be said to be either long-term or short-term. When translated into action, it is what is called operations or projects. However there are differences between operations and
They include: creating a tax shield, generating more free cash flow for future expansions, generating more free cash flow to repurchase stock, a short run increase in EPS due to repurchase of stocks, and overall an increase to the intrinsic value of the company.
That relates directly to winning a larger market share. The short-term goal for the company should be to cut coasts and improve the human resource department functions. Which can be done through the above stated suggestions of the improvement of the business.
The improvement of its operational efficiency through the industrialisation of processes and the pooling of resources The development of internal synergies Attracting talents and developing best practices in terms of management A constant and reinforced vigilance on risk control
E. Continued focus on improving efficiency and effectiveness in the organisation, from procurement, to supply chain to customer service delivery.