Ict and Ebusiness Retail Industry

88499 WordsOct 11, 2012354 Pages
ICT and e-Business Impact in the Retail Industry Study report No. 04/2008 European Commission, DG Enterprise & Industry e-Mail: entr-innov-ict-ebiz@ec.europa.eu, info@ebusiness-watch.org Impact Study No. 04/2008 ICT and e-Business Impact in the Retail Industry A Sectoral e-Business Watch study by empirica GmbH Final Report Version 4.0 September 2008 This report was prepared by empirica on behalf of the European Commission, Enterprise & Industry Directorate General, in the context of the "Sectoral e-Business Watch" programme. The Sectoral e-Business Watch is implemented by empirica GmbH in cooperation with Altran Group, Databank Consulting, DIW Berlin, IDC EMEA, Ipsos, GOPA-Cartermill and Rambøll Management based on a…show more content…
5 1 1.1 1.2 1.3 2 2.1 2.2 2.3 2.3.1 2.3.2 2.3.3 Introduction ................................................................................................... 9 The Sectoral e-Business Watch......................................................................................... 10 ICT and e-Business – key terms and concepts .................................................................. 13 Study objectives and methodology..................................................................................... 18 Context and background ............................................................................. 22 Sector definition – scope of the study................................................................................. 22 Industry background .......................................................................................................... 24 Trends and challenges ...................................................................................................... 25 Macro-economic developments slowing down retail sales ................................................................ 26 Increasing concentration and strong competition.............................................................................. 27 Changing consumer

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