Ideal Organization

Patient satisfaction surveys will also help potential patients understand the environment they are about to enter. If a staff is rude and curt than the public will have access to this. Essentially, this will encourage health care providers to give optimal quality of service to each and every patient. Of course, it’s important that a patients expectations are not too grand. Nothing in life is perfect and people should understand this. Busy hours and numerous patients can cause fatigue. After all, health care providers are still human. Perhaps if all physicians were machines then we could expect them all to be perfect. Performance of medical procedures will enlighten a patient of how well a hospital is able to provide a service. This in turn will allow consumers to make the best choice when selecting a facility for providing care. Someone needing back surgery should be able to locate and choose a facility right for them. If a facility performs poorly with back surgeries, the public has a right to know so that they can avoid this. People have the right to make the most well informed decision. Facility treatment of patients should definitely be transparent. If a facility is trying to hide something it can’t be good. People have the right to know how well a facility treats their patients. This also encourages a facility to always do their best. Ultimately, everyone wants

Appreciative Inquiry (AI) is “an organizational development tool that focuses on bringing out the best in people and organizations,

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.

The company is geographically located in most major united states locations. It employs a hierarchal organizational design. One of the contributing factors to its success is the company’s success in providing a dining experience for its customers that excel in choices, price, customer service, and serving size. The company is known world-wide for its delicious cheesecakes with the key factor being the variety.

The second concept is the patient satisfaction of the services that are provided at different medical facilitates. Some indicators for patient satisfaction are the number of patients that took patient satisfaction surveys and the number of comments from patients that wanted to see changes. More variables of

More times than not, a surgical patient will not know the cost for the procedure before undergoing the operation. With all the possible variables involved, the providers most likely do not know the associated costs either. Even if cost were available, providers do not want to use the Wal-Mart strategy of being the low cost leader. People associate lower cost with lower quality of care. Since cost of care is not a marketable factor, other areas become overstated including the satisfaction of the patients. It is healthcare provider’s obligation to ensure the patient is satisfied or market share will be compromised. There are many variables to patient satisfaction, but research has shown a direct correlation between high patient satisfaction levels and a highly engaged staff.

This includes the setting, process and professionals who deliver health care services to patients. The service that is provided is multifaceted to include location, professionalism and standards of care, patient flow, and communication between providers, staff and patients. The service aspect of the triad also includes the perception of satisfaction for all consumers of health care, including the providers, patients and the health care organization (Cowing, Davino-Ramaya, Ramaya, & Szmerekovsky, 2009).

A change in organization can always seem difficult for many employees, some tend to resist while others will take the negative route and complain, but only a few are open to change. Through the appreciative inquiry approach employers can focus on its employee’s individual’s strengths and values. People like to talk about success, they like to share positive stories, by using the appreciative inquiry approach, is using the philosophical approach, positive thoughts. In the organization I currently work for, we value our patients and customer satisfaction, we value teamwork. But like many organization we are going through some changes, new leadership and new ownership. Through Appreciative Inquiry many companies have

Hollan, J. (2010). Communication key to patient satisfaction scores. Hospital Case Management, 18(11), 164-166. Retrieved from http://www.library.ohiou.edu.proxy.library.ohiou.edu/cgi-bin/redir_allcampuses.pl?http://search.ebscohost.com

I structured this paper by giving you the insight about all the question I asked and the responses I received, ending it off with the list of facts I learned and knowledge I gained throughout the interview.

This will help with revenue and keeping their business growing. Customer service is kind of different in healthcare. Even though healthcare professionals do their jobs and take care of their patient’s needs, customer satisfaction has never really been a must. It is usually understood, do the minimum and get them in and out of the office and on to the next patient. We all know that when patients get sick they usually do not want to go to the doctor but they know it is a necessity. Since it is not an option, but a necessity; patients sometimes feel they do not deserve superior treatment. Now that there’s a patient satisfaction survey this will change the way customer service works due to the patient 's rating their experience. Therefore, the hospitals have to step up their game and set different rules. There needs to be many changes made from communication between staff, the quality of care, and the patient 's visit with the healthcare provider in order to increase their ratings.

Through reflecting on my previous interview I was able to pull apart both positives and negatives aspects of my interview allowing myself time to look into the effects that the negative

This work will present a comprehensive analysis of The Ideal corporation’s key critical aspects and characteristics from a multi-disciplinary perspective, and through the exploitation of comprehensive interviews.

A healthcare organization’s reputation for its commitment to quality and patient-centered customer service stands as the main criteria for individuals in choosing a healthcare service provider (Stavins,2006). “Therefore, measurement of patient satisfaction and incorporating results to create a culturewhere service is deemed important should be a strategic goal for all healthcare organizations”(Stavins,