Identify Five: Five Customer Service Essentials

3. For your current organisation (or one that you are familiar with), describe the policies and procedures that relate to customer service. Why is it important to follow these policies and procedures?

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.

I use this exposure to gain an awareness of current issues of importance and arising issues, and communicate this knowledge to my business unit so that we can prepare for effective future service delivery.  When communicating with customers I focus on listening to their needs, and respond appropriately.  I believe strongly in educating myself in the business of my customers, as I believe this individual approach assists in developing appropriate solutions, and I demonstrate to the customer that their needs are important and that they come

4. Control – When handling a customer you have to be in control of every situation that you are stuck in.

Question 5How did you go above and beyond the call of duty when dealing with a customer?

Two different customer service models that most retail and online retail organisations use are the cheap prices and convenience model and the personalized in-depth model. The cheap price model is controlled by management and ensures policies and procedures are in place that can be easily measured and constantly measured. This is the one that we at Flanagan’s use more than the other model. However, the other models the personalized and in depth model is used predominately by our other section of the organisation. This is the hotel and leisure and building maintenance side of the business. This is face to face and allows our agents/advisors to be more personal with them. Good use of

3. For your current organisation (or one that you are familiar with), describe the policies and procedures that relate to customer service. Why is it important to follow these policies and procedures?

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

In my current job I perform customer services. In the area which I’m basically specialized in is convincing my customers to purchase different kind of objects. For example, phone cases, chargers, and of course mobile devices. I also have the opportunity to have the cashier under my own supervision and even handle the store’s deposit. Most of the times I open the store and close it at the end of the day. In addition I also do the store’s inventory and clean the store whenever it is my turn to close it.

Attentiveness: The skills to actually listen to consumers is so critical for supporting enormous service

Meeting the customer’s need on time. Growing new items and administrations with the assistance of client criticism about more established items and administrations. Focus and tune in. In some cases, clients will not have the capacity to verbalize precisely what they need.

Making better customer service, not surprisingly starts with understanding your customer. It 's very difficult to make a terrific customer service environment where customers only have one way to contact the business, spend a lot of time on hold, and then do not get satisfactory answer when the call finishes. Understanding by itself is not enough, though; since the customers ' needs are understood, it 's time to get together with the customer service team and figure out just how to address the points brought up in the understanding of the customer (Babin et al., 2015).

2. I completely agree with Ellen’s notion that simply listening to customers is not good enough by itself. She says that companies should create a relationship with mutual respect for each other. In this relationship the companies should provide the tools needed for customers to achieve their goals. If firms start to just listen to what their customers are saying and stop at that they are going to love its entire customer base very quickly. That is why I believe that quick and right action is needed when a company has listened to its customers complaints or suggestions to successfully continue to operate.

Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.