Identify the fundamental characteristics of the Hospitality, Tourism and Event industries, their focus on customer service and satisfaction...

2733 WordsOct 31, 201311 Pages
ASSESSMENT COVER PAGE Name: Student Number: Subject: Introduction to Hospitality, Tourism and Events. Code: MGT102 Lecturer: Trish Powers Assignment Name: Research Report Due Date: 2012 Table of Contents 1. 1. Executive Summary The purpose of this report is to identify the fundamental characteristics of the Hospitality, Tourism and Event industries, their focus on customer service and satisfaction, how they converge and how they have relied upon each other in the twentieth and twenty-first centuries. The interdependent relationship that exists today rapidly developed in the second half of the twentieth century as Tourist movements dramatically increased, naturally drawing…show more content…
Visitor Services - Services provided to tourists within a destination. Hospitality - Concerned with providing tourists with food, beverages and accommodation. Put simply, the Tourism industry is made up of businesses focused on providing leisure and holiday experiences. The Host is the provider of these experiences and the Guest is the consumer of these experiences. (MGT102 Study Guide 2012, p10) 3.3 The Events Industry An Event can be classified as; meetings, conferences, exhibitions, conventions, sporting events, live music concerts, festivals and a myriad of other 'one time' events all characterised by their brevity. As an industry, the definition is more complex. It is the bringing together of many different business, such as industries, products and services that all culminate in one shared experience, that is the event itself. (MGT102 Study Guide 2012, p13) The host of an event may include the Location or Venue of the Event, Promoter, Organiser, Participants or Performer(s) at the event. As with the Hospitality and Tourism events, the guest is still considered to be the consumer of the product, service or experience on offer. 4. Hospitality, Tourism and Events - A budding relationship 4.1 Hospitality and Tourism By 1959, the commercial jet airliner was in widespread use in both international and domestic applications. Direct correlation between these developments and an increase in tourism
Open Document