Identifying the Most Important Eight Key Facts to Leadership Excellence: A Case Study

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Identify the most important 8 key facts Prior to 1987 Arthurs had an unblemished record of performance Eaton changed its buying procedures and hired a buyer from Western Canada Arthurs openly complained about both management and the new buyer Jackson, due to the complaint removed Arthurs from Eaton account and replaced it with the Hudson Bay Account. Arthurs believed this move was done to benefit other salespeople at Western Agencies LTD. Arthur developed a negative attitude towards both his clients and Jackson himself Conflict occurred between Jackson and Arthur that was not properly addressed Arthurs was not providing satisfactory customer service which resulted in a call to Jackson from the Vice President of Marketing Identification of OB problems and Symptoms The primary organizational behavior problem within the organization is a lack of candor and corrective action on the part of the new president. The new president must exhibit certain leadership qualities in order for the overall business operations to continue unabated. However, as the case indicates, the president has done little to address the fundamental problems embedded within the organization. Many of the organizations grievances, he has simply attempted to appease rather than correct. As such, C.D. Jackson must become a more effective leader in regards to the overall business operations of the firm. For instance, when giving explicit directions to Arthurs regarding the excessive amenities of

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