Identifying the Needs of Customers and Planning Quality Service

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HQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on and carry out customer service strategies and to evaluate those strategies on the basis of feedback and design for service improvement.

Affordable vehicles aims to provide vehicles of various kinds, ranging from small cars, vans, utes, suv and some luxury cars. There is a need in Brisbane for a large selection of quality used cars, and Affordable vehicles will sell these top-quality used vehicles at a competitive price. The sales manager has over 9 years of experience in new and used auto sales. I will continue to develop the excellent working relationship with local dealers and auctions to bring the savings to the customer.

Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes.

with employees and customers with an aim of providing good quality of goods and services to the employees

Thirdly employees are the stakeholders who aim is to increase the product activity and efficiency to be able to produce the best product that will attract customers. However if not met bad reputations can be formed from customers if employees are not efficient at job. They communicate with the use of verbal communication to give them motivation and to also communicate with them about the organisation itself. Employees influence can be seen through sales reports.

As defined by the Financial Services Board (FSB) and introduced to the industry in 2011, Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms. Firms are expected to demonstrate that they deliver the six TCF Outcomes below to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling – and throughout the product value chain.

3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed to uncover

The purpose of this essay is to demonstrate the importance of the customer and anticipating their needs in this complex corporate world. This essay tries to demonstrate the author’s understanding about the topic. The essay is approached in a four-way manner. Firstly it tries to answer the question about the supplier’s role in providing quality merchandise. This is dealt by stating the significance of supply chain management and how using the quality framework through legal quality standards, labor laws, and impact on society can control quality and benefit all the stakeholders.

There are two types of customers, Internal as well as external customers. Internal customers are employer, employees, etc. and external customers are who buy products. For effectiveness and efficiency depends on the satisfaction of customers. If internal customers are not satisfied than how can they satisfy external customers? Manager should take care, treat well and help for rights of employees to fulfil the satisfaction of employees. So if internal staff is satisfied than they can be able to work properly and can help to fulfil the requirement of

Many customers of electric vehicles need an affordable form of transportation. GM has been able to satisfy this need with its affordable 2016 Spark EV starting at $25,120 with a potential $7,500 tax credit (General Motors Company, n.d). This all-electric vehicle allows consumers to purchase an affordable car that uses clean energy. GM also offers the affordable hybrid Volt starting at $33,170, and plans to release the fully electric Bolt EV late 2017 starting at $37,495 (Korosec, 2016). These electric cars provide customers with inexpensive alternatives to the vehicles currently offered by Tesla. Tesla’s Model S is its only sedan and has a starting price of $66,000 (Tesla, n.d.). The Model X is Tesla’s sport utility vehicle with a starting price of $74,000 (Manjoo, 2016). While Tesla’s current models are significantly more expensive than GM’s electric vehicles, Tesla is releasing its all-electric Model 3 in 2017 at a starting price of $35,000, which is more in line with the prices of GM’s electric vehicles (Manjoo, 2016).

As is known, pricing is one of the most important steps for business plan which needs good research, calculations and formulations. There are different pricing strategies to put into effect due to the market and product conditions, such as premium pricing, penetration pricing, economy pricing, price skimming(Voice Marketing, 2012). These four pricing strategies are main pricing policies. They form the bases for the exercise. However there are other important approaches to pricing. These pricing strategies are: Psychological pricing, product line

For instance, due to the small margins in financial sectors such as the banking sector, banks make very elaborate plans and courses of action which are followed strictly. Slight deviations from such plans risk the profitability and consequently the very essence of the bank's existence. In such cases, strategic level management at these institutions makes a plan and develop strategies that are aimed at attaining these specific objectives and steers the whole organisation on the chosen course of action. It is worth noting that numerous other organisations also make such deliberate plans to attain their objectives owing to their structures of

While some innovations come about as a response to customer needs or demands, often the most valuable innovations are those for which the customer is not yet aware of the need. After all, if the need is known to the customer, then it will be known to not only your company but your competitors as well. If, however, a company can fill a need before that need has been identified, then it will be in an excellent competitive position. Fostering innovation in services is often in direct response to a customer need, but there are strategies that firms can undertake to innovate even before the customers are aware of what they need.

It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.