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If I Were a Genie

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BasicGov Documentation – 311

Contents Creating a Complaint 2 Nearest Parcel 4 Duplicate Complaint 4 Complaint Inspections 5 Permit Inspections 5 Creating an Inspection Request 5 If the caller knows the permit number: 5 If the caller doesn't know the permit number: 8 Requesting an Inspection that isn't listed 9 Entering Multiple Inspection Requests 9 Cancelling an Inspection 10 Rescheduling an Inspection 10 Appendix 12 BasicGov Pages - Overview 12 BasicGov Lookups 13

Creating a Complaint

1. From the left column of any main page - go to the Requests Menu and - select Complaint then Report.

2. Enter the Street Number and Street Name in the appropriate spaces and click Next.

If the system cannot find a match - …show more content…

If the permit has been finaled - additional inspections are not allowed.

The system will automatically block you from requesting inspections if either of the above criteria are not met.

If the caller knows the permit number:
1. From the Request menu in the left column - select Inspection and Request.

2. Enter the Permit number in the Permit field. This is a lookup field - click the magnifying glass to ensure you have a match to an actual permit in the system. Permit numbers have 5 digits after the "-".

3. Click Find Inspections.

If this permit is not ready to be inspected you'll get the following message.

If you need to know the reason that you can't request an inspection, enter the permit number into the search screen at the top of the BasicGov page. You will be able to see the permit status and balance.

If the Permit is ready to be inspected all open inspections will show in the resulting list. (Any required Inspection that has not been finaled is an open inspection.)

4. Select the desired inspection type. Additional fields will appear on the page for this inspection.

5. Verify that the site is accessible and ready. Check off each box after verifying.

6. If the caller expresses a preference for time of day - enter AM or PM.

7. Enter any instructions for the Inspector. If the instructions include a request to call ahead ensure that the contact name and number are included. (These are not lookup fields.)

8. Enter

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