If Successful, Then Why Does My Frustration Grow?

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If Successful, Then Why Does My Frustration Grow? Stacy Lynn is the Coordinator of Student Activities at Mid-State Community College (MSCC). Stacy has just completed three new student orientation (NSO) sessions. The initial feedback from 525 new students and their families has been overwhelmingly positive. Stacy considers the NSO sessions to be a success, however on a personal level Stacy is feeling anything but success. This is due to the set of circumstances that led to the recent completion of the NSO sessions. Stacy was reassigned the NSO project when her colleague Kim Hickman, Director of Enrollment Management, informed Stacy that she was resigning and, as a result, the NSO was now Stacy’s responsibility. This news caught Stacy off…show more content…
The effort-performance relationship deals with belief of the employee that increased effort will result in improved performance. The performance-reward relationship focuses on the degree to which the employee believes their improved performance will lead to a desired outcome. The rewards-personal goals relationship is the degree to which the rewards of improved performance will meet the personal desires of the employee. Throughout the case, Stacy makes it clear that she feels undervalued by Royce. The case discusses how Stacy’s department has had to deal with a number of cutbacks that have resulted in a decrease in performance and higher turnover. This has undoubtedly had a negative effect on the image of the Student Activities department, which has clearly bothered Stacy. Furthermore, Royce has acknowledged that Stacy has “managed it all,” however he has not recognized this as an accomplishment on Stacy’s part. That feeling of being undervalued has resulted in a lack of motivation on Stacy’s end. The expectancy theory explains how an employee might ask themselves “if I give maximum effort, will it be recognized in my performance appraisal?” If Stacy were to ask herself that question, her answer would be a resounding “no.” She acknowledged this by admitting to having thoughts
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