Impact Of Combining Lean Six Sigma And Total Quality Management

Total Quality Management is a management technique adopted by most manufacturing organizations. Total Quality Management influences every level in a business. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through continuous improvement. Advanced expectations began in manufacturing and are associated with manufactured products, are now applied to all sectors including the service

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

First, it is essential to decompose the concept “Total Quality Management” to clearly understand its goal: “Total” goes for the fact that quality involves everyone and all activities in the company, “Quality” means conformance to Requirements “ Meeting Customer Requirements” and “Management” because Quality can and must be managed. 2 The TQM model is based on the hypothesis that a company’s survival is only possible if a competitive level is achieved and maintained for each of the so called «6 dimensions of quality»: • • • • • • Product & service quality On-time delivery Fair price Employees satisfaction Product & process safety Environment conservation.

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

Total Quality Management (TQM) involves developing quality and execution of product and service of a company. Customer relish is the main purpose which generates customer attention and satisfies customer expectation. So, it can be said that concentrating on customer fulfillment, total quality management manages peoples and business processes. In other words, Total Quality Management includes performance, appearance, easy accessibility, delivery and maintenance or after sales service, cost efficiency and value. Total Quality Management takes consider each and every measures taken at all levels and involving the entire company workforce. According to Ahire et al.,

Total Quality Management or TQM is a management strategy to embed awareness of quality in all organizational processes. The philosophy of TQM goes back to the 1940's when Dr. Deming started his quality endeavours in Japan and has steadily become more popular since the early 1980s. Then fore, The Japanese became so proficient at quality management that their success was a catalyst for Western companies to adopt the philosophy and practices.

Total Quality Management (TQM) is a management approach to optimization (Anvari, Ismail & Hojjati, 2011). TQM is defined as an approach to management characterized by some guiding principles or core concepts that embody the way the organisation is expected to operate, which, when effectively linked together, will lead to high performance (Eriksson & Garvare, 2005). According to Radnor (2000) “TQM is the management of quality at every stage of operations, from planning and design through self-inspection to continual process monitoring for improvement opportunities”. Some argue that TQM is corporate culture characterized by increased customer satisfaction through

Six Sigma is a quality management strategy that helps companies to deal with customer’s expectation by providing better quality of products, services and processes at the lowest possible manufacturing cost (Verma & Parihar, 2016). Through the methodologies such as “DMAIC”, “DMADV” and “DFSS” as mentioned above, the outcome of the entire process will be enhanced by decreasing the defects or failures rates. First of all, Six Sigma includes five steps: define measure, analyze, improve and control. The first step is basically used to identify customers’ requirements and expectations (Nave, 2002). In order to sustain a business, customer satisfaction is important because it will generate benefits such as increase profitability or decrease price sensitivity. Better quality of a product is undeniably one of the requirements in achieving business sustainability as it could help to attract potential customers and retain loyal customers. Hence, the large market share and good image of the company will lead the company to sustain its

It concentrates on producing equality goods and fully satisfying customer expectations and extends the employees efforts at all dynamics. TQM installs enthusiasm and commitment to do the right things from top to the bottom in the organization. Actually it is the continuous improvement process and success comes from every little step forward each day. This process is known as ‘Kaizen’ in Japanese culture. In short, Total quality management (TQM) is an integrated organizational effort designed to improve quality at every level of the

Total quality management (TQM) is to provide customers with superior products and services. Every company has to continually examine their activities to improve quality and eliminate defects and wastes, especially lean companies who strive for high-quality production. The production might be slowed or shut down by poor-quality materials and defective manufacturing processes. Those companies have adopted ABC and identified their primary activities, they can concentrate on making those activities more efficient or finding ways to eliminate any non-value-added activities. Most companies find that they can generate savings in the end of value chain, such as production, marketing, distribution and customer service if they invest more in Research and Development (R&D) and design. This is because the carefully designed products and

Hence, in order to stay competitive in the market, organizations design guide lines to continuously improve the quality level. These concepts are Total quality management. Meanwhile, as these TQM are dealing with the processes of

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

The success of the business is now more related to quality improvement. In retail, quality is related to all the shapes and characteristics of locations, assortments,

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.

The concept of TQM (Total Quality Management) was developed by W. Edwards Deming along with Joseph Juran and Armand Feigerbaum in the 1950s when their mission was to revive the Japanese manufacturing sector, which was known for its poor quality products at the time. Deming and his colleagues demonstrated through a TQM approach that adopting a new quality-focused way of doing business indeed bring successes in improving products, services, and profits. The idea of TQM did not become popular in America until 1980s, but today it is widely applied in almost all sectors, including education.