Impact On Customer Satisfaction And Business

1185 Words5 Pages
Impact on Customer Satisfaction / Business It has been said that servant leadership has a positive impact on customer satisfaction. The meaning of customer satisfaction encompasses factors such as the quality of the product, the quality of the service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. (Sharma, A., 1997, p. 1). In the field of recreation, it is crucial to have high costumer satisfaction to insure that these customers come back again and bring a friend next time. If an employee enjoys coming to work and has a positive atmosphere to work in, they can portray this positivity unto the customer. “organizations now realize that a primary motivator for long-term relationships is satisfaction with past interaction.” (Sharma, A., 1997, p. 2). To instill this positive atmosphere, is is up to the those in a leadership role. Schwepker, C. H., & Schultz, R. J. (2015) says, “leaders often have a complex role, involved in creating and articulating a vision, developing the culture, establishing core values, and inspiring followers to grow, develop, and achieve performance” (p.2). It has been said that servant leaderships ability to promote a positive work environment has an impact on organizations performance. Additionally, servant leadership can have an influence on the performance of employees. As servant leaders, we establish a sense of safety and trust among our followers. Trust in the work
Open Document