Impact On Customer Satisfaction And Business

Originating in the seminal work of Greenleaf, servant leadership is a paradoxical approach to leadership that challengers our traditional beliefs about leadership and influence. Servant leadership emphasizes that leaders should be attentive to the needs of the followers, empower them, and help them develop their full human capacities. They build strong relationships, with others, are empathic, and ethical, and lead in ways that serve the greater good of followers, organizations, and the community.

Simply, servant leaders hold a view as a servant first and leader second (Owens & Hekman, 2012). Moreover, servant leaders emphasize personal responsibility for the organization and all internal and external stakeholders (Peterson, Galvin, & Lange, 2012). As stated, expressing a genuine concern and care for people are a basis of servant leadership. In addition, servant leadership also focuses on the growth of

Servant leadership is an effectual way to motivate the employees. Its unique emphasis on concern for

Over the course of my career, I have tried to model various leadership behaviors based upon successful leaders that I have worked with or for. This has led me to incorporate different styles into my own. Considering my current leadership strengths and how I view successful leaders I will use a servant leadership theory to analyze my own competencies. Servant leaders have 9 different aspects comprised of: emotional healing, creating value for the community, conceptual skills, empowering, helping subordinates grow and succeed, putting subordinates first, behaving ethically, relationships, and servanthood (Boone & Makhani, 2005, pg. 86). The aspects of a servant leader are those that I personally value and identify with. In addition to this, it is my belief that servant leaders, because they are people oriented, are more effective in a variety of environments and situations.

There are many advantages to practicing servant leadership to be experienced by all stakeholders. A balance is required of either incorporating other styles when the situation calls for them or there should be a good mixture of leadership styles among the leaders within the organization. This blend of leadership styles allows for all levels of employees to feel they play an important role in the success of the organization while continually

Servant Leadership is “an approach to leadership with strong altruistic and ethical overtones that asks and requires leader to be attentive to the needs of their followers and empathize with them; they should take care of them by making sure they become healthier, wiser, freer and more autonomous, so that they too can become servant leaders” (Valeri, 2007). Although there is not many servant leaders in this world but the concept of servant is one of the most leadership approach leaders today struggles with. Servant leadership is mainly about the leader helping to grow their followers or members personally and professionally through empathy, listening skills and compassion. The concept of servant leadership which was proposed by Robert K. Greenleaf in his 1970 writing indicated that servant leadership is a theoretical framework that advocated a leader’s primary motivation and role as service to others.

One study found that servant leadership leads to higher levels of commitment to the supervisor and efficiency in work. My experience agrees with this finding. By exercising the four servant leadership practices mentioned above, I believe one will not just become a better leader, but also a better person as

I consider that is very important that a Servant Leader has very highly defined morals and values, because the whole purpose is to serve others with love and as if we are doing it to serve God. Depending on this leader’s worldview his followers will be guided, so that is why I consider of outmost importance for the Servant leader to know who he is and for what guides his journey (Blanchard & Barrett, 2011). The strengths of the Servant Leadership approach are that it unites and creates a strong and friendly work environment; it also leads to having joyful people doing their work with love and care because they feel appreciated and important. I don’t believe there is a weakness to this approach other than the servant leader may become too lenient and forgetting that he is she is there to guide and redirect the ones that are not doing things right.

The servant leader empathizes with people s/he is leading, and get to understand them. This makes problem solving easy.

Being a servant leader empowers others to become better people. Without such leadership, Kelleher’s employees would feel as if they do not matter, but in reality they are the most important assets to the airline company.

Servant-leaders must reinforce these important skills by making a deep commitment to actively listening to others. Servant-leaders seek to identify and clarify the will of a group. They seek to listen receptively to what is being and said (and not said) among others. By listening with intent, followers feel understood and valued, even under pressure, the servant leader demonstrates a sense of empathy and compassion by taking the time to understand what one's body, spirit, and mind are communicating.

Thank you, Cindy, for your feedback. Employee satisfaction is vital to the success of any organization. The staff in any organization would be willing to work hard, an arbitrary amount of time if the work environment is favorable to them. They become resentful if they had to miss or lose things that are significant to them (Stillman, 2012). A servant leader focuses on meeting the needs of others first and enables the people to perform high (Greenleaf, 2016). These leaders, understand their position. They Identify the opportunities favorable for the development of the team, using their foresight. They share the power with the employees to meet the team’s needs (DelHousaye & Brewer, 2004). Thus, it is possible for a servant leader to offer what

Being a servant leader can by definition empower your followers. Attending to the needs of your employees and creating a nurturing environment can create trust. Yukl (2010) states, “The servant leader must stand for what is good and right, even when it is not in the financial interest of the organization. Social injustice and inequality should be

1) There are several reason I chose Servant Leadership but let’s start with defining servant leadership. In our text Daft (2015) defines servant leaders as, “leadership in which the leader transcends self-interest to serve the needs of others, help others grow, and provide opportunities for others to gain materially and emotionally” (p. 177). The personal satisfaction that comes from helping a team member learn a new skill, broaden their knowledge and capabilities is truly a self-satisfying experience. Although the head of a company has the job title of CEO, president, or floor manager

The authors of the review state that they focused on providing an informed answer to how servant leadership works and how it could be applied in organisations. A systematic literature review was conducted with a final tally of 39 studies deemed appropriate for the exercise.