Impact of E-Commerce on Operations Management Essay

Chase, R.B., Jacobs, F. R., & Aquilano, N.J. (2006) Operations management for competitive advantage (11th ed). New York: McGraw Hill/Irwin

Operations management is defined as the design, execution, and control of operations that convert resources into desired goods and services, while implementing an organizations business strategy (Business Dictionary, 2015). Office Depot Inc. is one such organization that truly understands that solid operations is the foundation to the success they have had in recent years. In this paper, I will give the history and background of Office Depot Inc. and explain why they have been able to keep such a competitive advantage in the consumer and small business supply industry. Additionally, I will

They are an important benefit to e-commerce because they can be used to produce reports and also risk analysis. These portals can be used to information on all the business levels and functions. The information can be accessible at any time, which can save money and time for the company. The collaboration, knowledge management, and e-commerce are all vital ingredients in improve the performance of supply chains and organization.

Operations Management in an organisation is repsonsible for managing and in making decisions concerning the activities that convert inputs into outputs , that is goods and services. This covers both short term actvities as well as longer term activities to meet strategic goals. Inputs can be the raw materaials need to manufacture goods such as furniture or the computers needed to create a service like online shopping site. Operation management’s role is to make decisions to improve how operation activities function, for example, to improve the final quality of the output or to change production methods to be more efficient in terms of cost and in time.

Operations Management Process is the central arteries within the organization because it produces the planning process for goods and services, which are its reason for existent. Operations management is linked to all organizations as every organization is producing either a product or a service. However, it cannot be said to be the most important function since there are other functional areas and boundaries within an organization. In today's fast changing world, organizations have to have a tendency towards being efficient, effective and innovative to the changing environment to succeed. Operations Management has to use metrics in order for them to accomplish their task and be successful with

My knowledge of operations management's impact on organizational effectiveness has grown considerably in this course. I now have a better understanding of how the design and improvement of operational processes and systems can be structured so that the resources required for producing and delivering goods and services are optimized to their full potential. I have a newfound appreciation for the role of operations managers. They take on the challenge of improving productivity to grow and enhance the business an effort that spans all business units and divisions including purchasing, manufacturing, shipping, packaging, supply chain, human resources, marketing, finance, and information technology.

Besides, E-commerce is also considerably fast and means that the business will be more efficient. Furthermore, saves costs, as the business does not have the costs associated with running the business. They do not have to pay for such things as lighting, electricity, and fittings. With ecommerce the user has the ability to search for their product without having to look around shops in a time consuming manner. In fact the information is at their finger tips and can be accessed within minutes without even having to leave your home unlike shopping on the high street.

That is to say, using e-commerce not only can increase services level to keep customers, but also make profits more than before. Nowadays, there are many companies using e-logistics and e-procurement for customers, because those will be an optimal way to extend and increase business processes in supply chain management and also those are real value methods to attract more customers than before. Therefore, e-commerce can create a lot of additional values in the company in order to maximize its chances of success.

Schroeder, R.G. (2008). Operations Management: Contemporary Concepts and Cases, Fourth Edition. New York, NY. McGraw-Hill Irwin Companies

Schroeder, R. G. (2007). Operations Management : Contemporary Concepts and Cases (3rd ed.). New York, NY: McGraw-Hill Companies Inc.

Operations management is in regard to all operations within the organization responsible for creating goods and services that organizations pass to their customers. This function is at the heart of all organizations, giving the means of achieving their aims and reason for their existence. These activities include: managing purchases, inventory control, quality control, storage and logistics. A great deal of focus in operations is on efficiency and effectiveness of such a process.

As the owner of an online surfing gear business, you periodically study the customer paths on your site. This week you've noticed a high percentage of customers abandoning their orders at checkout. Outline the possible reasons as well as how you would correct the problem.

Operations managers face several challenges in today’s world. For example, they are increasingly encouraged to do more with less. This translates into developing methods to maximize existing resources. They must be knowledgeable on emerging technology that will increase productivity in an efficient manner. They must be able to motivate and derive maximum performance from those that they lead. Finally, operations managers must be able to have an evolving understanding of globalization and environmental changes.

1. Explain how Apple achieved business success through the use of information, information technology, and people.

Operations management is the design operations and improvement of systems that create and deliver a company’s products and services. In other words, “is the process of taking input such as raw material and component and turning it in to out put by adding values” (Shaikh, 2010). Any activity that relates to the management of the entire business process that produces goods and services falls into the operations category. Competition among today’s organizations has become immense and is getting tougher and tougher day by day since more new companies are starting businesses in the same industry. Whether they are from the manufacturing sector or service sector, the need for cutting the unnecessary costs, achieving maximum efficiency, and implementing operations management strategies is increasing with the passage of time. Therefore, more focus is being laid on Supply Chain Management these days by the businesses in order to set up