Impact of People Management Practices in Business Performance

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Issues in People Management Impact of People Management Practices on Business Performance Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell Prelims.p65 1 16/06/03, 15:27 Other titles in the Issues series: Employee Motivation and the Psychological Contract Employment Attitudes in Britain Fairness at Work and the Psychological Contract Performance Management through Capability The State of the Psychological Contract in Employment Working to Learn: a work-based route to learning for young people These titles can be ordered from Plymbridge Distributors Tel: 01752 202301 The Institute of Personnel and Development is the leading publisher of books and reports for personnel and training professionals,…show more content…
A Fellow of The Econometric Society since 1980 and of the British Academy since 1993, he has written extensively on unemployment and the labour market. -vi- Prelims.p65 6 16/06/03, 15:27 Preface Managers know that people make the critical difference between success and failure. The effectiveness with which organisations manage, develop, motivate, involve and engage the willing contribution of the people who work in them is a key determinant of how well those organisations perform. Yet there is surprisingly little research demonstrating the causal links between people management and business performance. Many studies describe particular management practices and styles which are claimed to lead to more motivated, or satisfied, or productive employees. However, there are few that apply rigorous, comparative analysis over time to the individual elements of management activity and measure the contribution they make to performance. When the IPD commissioned such an analysis from the Institute of Work Psychology at Sheffield we did not know what the results would show. We were however aware that in the course of a major ongoing study the Institute had built up extensive and detailed information about a large number of manufacturing companies. This includes material based on lengthy interviews with senior managers about a wide range of company activities, the
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