Implementation Of Total Quality Management ( Tqm ) And Iso9000 May Impact On The Performance Of Pars Food Ltd

2403 Words May 4th, 2015 10 Pages
Describe how the introduction and implementation of Total Quality Management (TQM) and ISO9000 may impact on the performance of Pars Food Ltd.
Total Quality Management and ISO 9000 are two very similar processes that overlap each other. A business will often be doing both in sync with each other because they have so many of the same key elements and thrive upon so many of the same success factors.
Total Quality Management (TQM) is the theory of continuous improvement that involves all workers in a business from upper management to production line workers. The focus of the improvement program is to improve customer service and reduce waste in the business (Kelchner, 2015). There are 8 key elements that TQM is built upon. These 8 elements form 4 groups; foundation (ethics integrity and trust), building bricks (training, teamwork and leadership), binding mortar (communication) and roof (recognition) (Padhi, 2015). The success factors of TQM are; commitment of management, training and education, employee involvement and continuous improvement. TQM is implemented in a business by investing in additional training, team development courses, infrastructural improvement, process and machine inspections, and by refresher courses so that employees don 't forget or slip into old habits (Gilani, 2015).
TQM like many other policies and accreditations has its advantages and disadvantages. Some of the general benefits of TQM are; quality improvement of the operation of a business,…
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