Implementing A Crisis Management Plan

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

CEO: Serve as the team leader and final decision maker for the company. The CEO is the face of the organization and will be the primary voice for any public statements made.

The purpose of the Phinell Christian Academy Crisis Management Plan (PCACMP) is to create a plan that will provide emergency procedures that are specific to the organization’s program to ensure the physical safety of staff and children. Specifically, the PCACMP major components include (a) crisis management team/chain of command; (b) evacuation procedures; (c) emergency procedures; (d) parent reunification procedures and (e) crisis recover procedures. In general, the CMP is located in the main office and each classroom in a hard copy notebook. On the positive side, the plan is written in very simple terms for easy implementation. To simplify, the CMP includes a cover page, table of content, narrative of the major components along with floor

For several years we have had several issues with the increasing number of operating staple of medical training for centuries. Resident physicians routinely worked 90–100 hours per week, for up to 36 consecutive hours without rest, for the entire duration of residency training. (Dhruv Khullar, 2017) A surgical resident working that many hours puts our facility at a great risk for human error, which in this case is resulting in operating room deaths. We are now experiencing an internal crisis, which is an event that is isolated within a facility.

In order for a crisis management plan to be carried out, a crisis management team will be needed to help the person dealing with a crisis situation. A crisis management team is a team of people that have the knowledge and skills on how to respond and deal with a crisis situation. The crisis management team may compromise of individuals such as teachers, social workers, police officers, nurses, paramedics, psychologists, and school principals. School counselors should also be considered apart as a member of the crisis management team because they’re trained to know how to respond and help students in crisis situations. In the next heading, the role of the school counselor in crisis management will be discussed allowing with ethical and legal

The main issues that Gupta’s focus should be on in regards to short term are the allegations from Center for Science and Environment (CSE) that threatens to tarnish the image of the company’s brand, and the survey result of the its consumers. Crisis is inescapable. When it does occur, for the most part, ones’ wish is for it to go away as fast as possible. While it is an uncomfortable dilemma; nonetheless one ought to have a plan in place to reconcile the issue. In this case study Gupta, president and CEO of Coca Cola India found himself in a crisis that could either conquer his company’s animation or redeem its success as the lead in India. According to Dolewski, the element of surprise should be incorporated into the role of managers due to the variation in the amount of a disaster warning. Bearing in mind Gupta had tactics in place in to dealing with desolations that results from crises, it will at least allow company managers to start from a resilient situation. The gift to identify short-term issues in crisis is an accomplishment but having a solution is an entirely different scenario.

An effective crisis management response plan outlines specific procedures for administrator, teachers, and students during evacuation emergencies. Administrators work with teachers, students, parents, law enforcement officers, business and community members, to develop an effective emergency and crises plan. The administrator provides leadership in developing and monitoring the school safety plan and also establishes procedures for emergency evacuation and crisis management at different stages of the plan. However, an effective leader develops a comprehensive prevention education plan, and regularly reviews the code of conduct manual for revisions and current laws.

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

In 1999 few children fell sick in Belgium after consuming a Coca-cola brand. This resulted

The case study deals with the management problems of Coca-Cola Company, its effect in Coca-Cola business and action of Coca-Cola chairman Doug Ivester in 1999 in Belgium. Similarly we evaluated in Allentown Materials Corporation: The Electronic Products Division evaluated the leadership problems and Don Rogers’ action. On 16 June 1999 the Coca-Cola Company products withdrew by the Belgian Health Ministry, withdrew its products from Belgian stores, as a result of two ‘‘unrelated’’ matters. First customer complain of an irregular taste and odor in the bottle of Coca-Cola product. In the second, more than 100 consumers (students at six schools) became ill after drinking Coca-Cola products. The illnesses included stomach-aches, headaches, shivering and nausea (Victoria Johnson and Spero C.

One major key in order to succeed the communication during the crisis is "to listen to the customer". Coke is forced to listen to the customer because they have spoken with their wallets. That was a mistake. The company should inform them correctly about the facts and not because the sales were decreasing dramatically. One of the most important things that the company should remind continuously to their costumers is the Loyalty that they should have in the biggest brand name, that of Coca Cola 's.

The response to any emergency is considered to be very critical and therefore should be as efficient as possible. In the healthcare sector, responses to situations are counted by the seconds. From natural disasters to epidemics, the only chance left to respond to any of this occurrence could only be counted in seconds. That means life is either saved or lost in a matter of seconds. Putting in place certain responses to these unexpected occurrences, such as crises management communication plan, help save lives and arrest crises from aggravating. Failure to have crises management communication plan is considered by many commentators to be a crisis in itself. Accepted medical care is highly dependent on effective communication between healthcare providers and the patients; among healthcare providers and the outside world. The characteristics of crises make it necessary for prior planning and effective communication among stakeholders in the health sector (Klaene and Sanders, 2006; Ronen, 2006).

“A Coke is a Coke, and no amount of money can get you a better Coke than the one the bum on the corner is drinking. All the Cokes are the same, and all the Cokes are good. Liz Taylor knows it, the President knows it, the bum knows it, and you know it."(Andy Warhol, 1975) Regardless of its corporate reputation, the organizational performance and its social responsibility of Coca-Cola makes it loved around the world. Ever since its creation in 1886 Coca-Cola has been a household brand known globally for generations of families. I have to mention, of all the cases researched this is my least favorite not only because of my childhood love for the product because the ethical issues in one way or another always manage to resolve themselves not before further tainting the reputation Coke worked so hard to obtain. Most times, whether an organization is innocent of an unethical act, it becomes secondary to the suspicion of the original act. Almost as if the court of public opinion has the power to ruin the reputation of an organization based on an unfounded accusation. In spite of my loyalty after having ready the case, I do believe Coca-Cola to be flawed. The contamination scare in Belgium is a great example of a public relations nightmare. The slightest hint of impurity should have pushed Coca Cola into crisis management mode but they were slow to react, citing it a minor issue (Ferrell, Fraedrich, & Ferrell, (2011). It was not until local officials

All these rumors about Coca-Cola of course damaged the image of the company very much and caused many problems. Sales were going down each year. More and more people didn’t trust Coca-Cola anymore.

Here is the final version of the crisis management strategy report which was commissioned by yourself on Monday 5 May 2014.