Implementing Quality Improvement at Riordan Manufacturing

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Implement Quality Improvement at Riordan Manufacturing
Continual improvements are essential for businesses to attain a competitive advantage in their industry and remain profitable. Riordan Manufacturing must apply Total Quality Management (TQM) to their organizational processes to eliminate waste, reduce costs, increase productivity, and focus on customer satisfaction. This paper identifies an improvement plan by outlining the steps of Riordan Manufacturing’s developed quality management process and required actions. The quality team defines variation in relationship to the selected process and explains how decreasing variation is integral to TQM. The team examines quality tools for identifying and monitoring process variability and
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7. Establish Quality Improvement Teams
Riordan manufacturing employs a total of 550 people. Forming several quality improvement teams will benefit the organization. Internal auditing groups, quality development teams, process review groups, and safety committees can provide information that assists in continual improvements. Representatives need to possess the following attributes:
• Good communication and interpersonal skills
• A “big picture” view of the organization and of the industry
• Dedication to quality, customer satisfaction, and the success of the organization
• Strong commitment to learning and change
8. Implement Process Improvements
Riordan Manufacturing applies the 10 steps outlined for TQM process improvement and implementation. The CMM offers a variety of measurement and inspection operations that improve throughput and accuracy on quality data production.
9. Use the Tools of TQM
Tool Example of Use
Check Sheet Statistical Process Control To count occurrences of problems.
Histogram A chart show the percentage of the data distribution
Pareto Chart To identify the 20% of the modules which yield 80% of the issues.
Cause and Effect Diagram For identifying assignable causes.
Scatter Diagram For identifying correlation and suggesting causation.
Control Chart For identifying processes that are out of control.
Graph For
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