Implication of Total Quality Management (Tqm) in Motorola Industry

Organizations complete an application addressing all the criteria items, and expert quality examiners who provide feedback to the organization evaluate application. The assessment is designed to identify strengths and opportunities for improvement that enable an organization to grow to performance excellence. The majority of applicants complete the application in order to obtain the expert feedback from Malcom Baldrige trained examiners and to use this feedback for organization improvement.

The assessment strategy should state how the subject should be assessed, and subsequent results recorded. It should also state the experience, professional development and qualifications that assessors should hold. Quality assurance requirements, for example internal and external verification or moderation, will also be stated. Organisation may also have an assessment policy which an assessor should familiarise him/herself with.

Total quality management is a management system of organization that involves all employees in continual improvement and is oriented on customers. This approach was developed by such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran. TQM uses next principles (Westcott 2013):

Total Quality Management is a management technique adopted by most manufacturing organizations. Total Quality Management influences every level in a business. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through continuous improvement. Advanced expectations began in manufacturing and are associated with manufactured products, are now applied to all sectors including the service

Conducting performance reviews – your knowledge and skill levels are assessed in accordance with the organisations standards, this in turn leads to identifying areas that need further development and a plan can be structured to meet these needs.

Any assessment that is carried out must be objective and must follow the criteria laid down by the examining organisation. There must follow at regular intervals both internal and external checks (verifications), this is to ensure the validity of any assessment decisions that are made. The assessment must be a fair judgement of the learners skills and knowledge when measured against the set criteria.

Assessment: It is imperative to assess the possible organizational implications of external issues in the competing market. Also, tracking the development or progress of the process is an important aspect of the assessment phase.

This chapter dealt more specifically with how to plan and conduct the evaluation. There are certain things to consider before getting started. The basic first question many evaluators pose to themselves or to a team is how do I get started? How do I conduct an evaluation? How do I focus on the right thing? What needs to be evaluated? How do I plan the specifics for the evaluation? All these questions must be answered and discerned before getting started.

Evaluating particularly a synthesis of the knowledge, skills and attitudes both gained in this course and accumulated earlier. It is therefore a significant expectation of mine to have the opportunity to reflect on the practice both individually and with peer input for the purpose of continualy honing of my craft.

There is no set way to evaluate an evaluation process, however, if several aspects are taken into consideration during the process, it will lend itself to a more structured accountability process. The first thing that should be examined is the evaluator, what qualities, degrees, and/or background knowledge do they possess. Next, a decision should be agreed upon about what needs to be reported of the evaluation: “Was the report in a clear and concise format? “ “How was the report intended to be used?” are jus a few of the questions that should be examined before evaluating the evaluation instrument. Another important aspect of evaluating the evaluation is ” how will it affect the stakeholders involved

Lastly, instituting and sustaining an education/training evaluation approach in collaboration with internal and external education providers to assess the value of learning outcomes and to employ improvements as required.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Total quality management focuses on several aspects such as Continuous improvement and the Customers to improve the quality of the products. Ford Company has in place a strong set of values, norms, and artifacts which it strongly enforces. The mission statement for the company is based on a simple phrase, “One Ford: One team, one plan, one goal.” The company vision is, “To become the world’s leading consumer company for automotive products and services.” (Haas-kotzegger, Schlegelmilch, & Ambos, 2013) Both these company philosophies give the company a good favor towards the consumers.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.