Implication of Total Quality Management (Tqm) in Motorola Industry

2735 Words Dec 14th, 2011 11 Pages
Implication of Total Quality Management (TQM) in Motorola industry

Total Quality Management: Motorola Quality System Review or QSR
Introduction
Total quality management is considered as a management approach that was first used during the 1950’s and has become popular during the early of 1980’s. Total quality is considered as a total description of the culture, attitude as well as the organization of the company that is in focus of providing their customers with their productsor services that will meet the demands and preferences of their customers. Furthermore, the culture requires quality in all aspects of the company’s operations, with the different processes that are being done right the first time and defects as well
…show more content…
730). In order to do the quality-assessment systems, an organization that will be assessed is consulted in ahead of time. The said organization will be given a chance in order to input into the process. When the said event happens, the organization that is about to be reviewed will request for the request of comprehensive lists of different strengths, together with the opportunities for the improvement that serves as the outputs from the different processes. Eventually, a reasonable amount of learning will be taken place throughout the process of assessment (Craig 1996, p. 730). Once the assessment has been done, an important opportunity for the training department to review the output of the assessment as well as to put up a strategy for training and improvement plan (Craig 1996, p. 730).
Motorola Quality System Review or QSR The quality system review or QSR is part of the total quality management program of Motorola. It serve as an assessment vehicle where in the corporation evaluates the continuing health of the quality system in each of the major business unit as well as suppliers of the company. The main focus of the said program is to identify the image of the how the business should be conducted. Furthermore, it also focus on
Open Document