The Importance of Emotional Intelligence in today’s workplace
“ Emotional intelligence is essential for excellence.” Emotional intelligence is “ the ability to recognise and regulate emotions in ourselves and others. It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.” ( Daniel Goleman, Emotional Intelligence (Bloomsbury, 1995).
It is believed that a person’s emotional intelligence quotient (EQ) may be more important than their IQ and for sure is a better predictor of success, quality of relationships and overall happiness. https://www.bing.com/images/search?view=detailV2&ccid=EPAKdg6K&id=B3E9859479E1EE3A0FB4B966EAFD95ED9E0B3DE1&thid=OIP.EPAKdg6KLBjjwnLP4bh_IAEgDY&q=emotional+intelligence+statistic&simid=608031478171897650&selectedIndex=0&ajaxhist=0
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The idea was popularized in 1995 by psychologist and author Daniel Goleman after the release of his book, “Emotional Intelligence: Why It Can Matter More than IQ”.
The concept of emotional intelligence has evolved over the years. Known as “social intelligence” in 1930’s, then called “emotional strength” in the mid-20th century and currently it is known as “emotional intelligence”.
In his books, “Emotional intelligence: Why it can matter more than IQ” and “Working with emotional intelligence”, Daniel Goleman presents five categories of emotional intelligence. A person with a healthy sense of self-awareness would be able to understand his/her own strengths and weaknesses and also how his/her actions will affect
This paper will examine the author’s current strengths and weaknesses associated within the emotional intelligence skills which are: self-awareness, self-management, social awareness, and relationship management, and a number of associated competencies such as self-control, adaptability, and self-confidence by analyzing the author’s Emotional Intelligence Appraisal. The paper will provide the audience with an action plan for each emotional intelligence skill which needs improvement and will consist of a number of strategies that will improve the author’s overall emotional intelligence skills.
Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self
The book, Emotional Intelligence 2.0, provides an alternative approach to how a person achieves success. This book does not focus on the conventional determinant of success, such as formal education and training, experience, and intelligence level (IQ). Although all these components contribute greatly to ones achievement of success, these factors are not the only factors to be considered in whether a person will be successful or not. This book focuses on the concept that it refers to as emotional intelligence (EQ), which is one’s ability to recognize and effectively understand his/her emotions in a productive and rational manner.
Daniel Goleman describes emotional intelligence as "the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotion well in ourselves and in our relationships (Goleman, 2000).” Goleman goes on to explain that emotional intelligence can be broken down into two core competencies. These competencies include personal competence and social competence. Personal
Emotional intelligence (EQ) is the ability to identify, use, understand, and manage own emotions and emotions of others in positive manners to alleviate stress, relate effectively, empathize with others, surmount challenges, and moderate conflict. This capacity enables us to recognize and understand (usually a non-verbal process) emotional experiences of others. EQ is learned, contrary to Intellectual ability (IQ) that is constant over the course of time. In order to permanently change behavior in ways that stand up under pressure, it is essential to learn how to subdue stress momentarily, and in relationships so as to remain emotionally conscious. This writer utilized the Bradberry and Graves (2009) emotional appraisal tool to complete an assessment of own emotional intelligence with a view to set goals and formulate action plans to improve on professional success and personal excellence.
This view is countered by Ioannidou and Konstantikaki (2008, p. 121), who suggest that emotional intelligence is something that can be taught. With the acceptance of this idea and with the use of the previously defined model of emotional intelligence, we can see how
Emotional Intelligence (EQ or EI) is a term created in 1990 by two American university professors, Peter Salovey and John D. Mayer. Daniel Goleman popularized Emotional Intelligence in his book that was published in 1995. Goleman was a science writer for the New York Times and he specialized in brain and behavior research. Emotional Intelligence is defined as the ability to recognize, understand and manage your own emotions and influence the emotions of others. This means that we are aware that emotions can drive our behavior and impact others either positively or negatively. Emotional Intelligence includes three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions. According to Goleman, “cognitive intelligence does not guarantee business success but emotional intelligence”. The four characteristics of emotionally intelligent people are self-awareness, self-management, social awareness and social skills. In 1998, Goleman published a book called “Working with Emotional Intelligence” where he defined emotional intelligence saying that it consist of 25 skills, abilities and competencies. Compared to Intelligence Quotient or IQ is a score received from standardized assessments designed to test intelligence. It is one's ability to learn, understand and apply information to skills sets. It includes logical reasoning, word comprehension and math skills. Other people debate that IQ
In the book Emotional Intelligence by Daniel Goleman, the central thesis that he tries to point out is that emotional intelligence may be more important than I.Q. in determining a person’s well being and success in life. At first I didn’t know what Goleman was talking about when he said emotional intelligence, but after reading the book I have to say that I agree completely with Goleman. One reason for my acceptance of Goleman's theory is that academic intelligence has little to do with emotional life. To me, emotions can be just as intelligent as your I.Q. In this essay I hope to provide sufficient evidence to show why I agree with Goleman’s thesis on emotional intelligence.
Wang et. Al, expresses that Emotional Intelligence encompasses: Mindfulness of self and other’s emotions, personal relationship skills, self-management skills, acceptance of change or struggle, and the ability to see through other’s perspectives (Wang, Wilhite, Wyatt, Young, & Bloemker, 2012). In Morrison (2007), decisiveness, coping with stress, communication of workers, collaboration and teamwork, evaluation and observation, are the foundation upon which emotional intellect stands.
"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able
Emotional intelligence is being able to perceive, and reason with your emotions and to use them to enhance thinking and recognize emotions, such as body language, verbal communication and facial expressions in others and understanding what they mean (Sadri, 2012). Traditional conceptions of intelligence are a person’s “ability to solve problems, act or react to our world, and how we comprehend, examine, and respond to outside stimuli” (Carvin, N/A). The difference between EI and traditional conceptions of intelligence is that EI is about our emotions and caring about situations, and people and traditional conceptions of intelligence could be based on our education and how we got a specific career, such as becoming a doctor. EI is also about how we react in situations that happen in our lives, whether we may show anger, sadness, or happiness and traditional conceptions of intelligence is using critical thinking and logic (Carvin,
Emotional intelligence was described formally by (Salovey & Mayer). They defined it as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions’. They also provided an initial empirical demonstration of how an aspect of emotional
To begin, the basics of emotional intelligence are crucial to understanding the foundation from which humans refer to on a daily basis for interacting in society. Emotional intelligence suggests that humans hold the capability to identify, interpret, understand, manage, and response to emotions in ways to enforce positive relationships, establish good communication, empathize, and address conflict within social networks. Humans begin learning this upon entering life, as emotional intelligence determines the ways that humans behave and intermingle with the environment. The degree of intelligence varies among people: those with a high emotional intelligence are able to recognize their own emotions and other emotions in addition to a sort of magnetic draw that pulls others toward them. This is because people with high emotional intelligence know how to better relate to, understand, and help others. Consider a group
The parameters for assessing one’s own emotional intelligence are mainly pegged on the ability to accurately interpret other people’s emotions and being able to design suitable responses. More importantly, emotional intelligence hinges on our ability to read
Emotional Intelligence is the ability to to be aware of your emotions, manipulate them from negative to positive and analyze them in yourself and other people, so you know when you are stressed, being negative and how to recognize this in other people.