preview

Importance Of Soft Skills In Hospitality

Decent Essays
1. AIM OF THE STUDY:
To indicate key areas of improvement, outlining the basis of identification and approaches to improvement supported by most suited rationale.

2. RATIONALE AND BACKGROUND OF THE STUDY:
Soft skills are those skills that are used to indicate personal qualities, style, and point of view that make someone compatible to work with. Soft skills are widely used and are considered complimentary of hard skills. They may be described as the skills that help one manage people, opposed to hard knowledge (Cheema, 2009). In the hospitality industry the employee is required to possess a unique blend of skills which include hard skills and soft skills which can be separated into three categories- study skills, personal skills and interpersonal skills like APA6 referencing, time management and leadership. Along with widespread knowledge in a particular subject it is essential for an individual to develop his soft skills as it is this that makes a real difference in the hospitality industry and makes sure the guest returns in search of what it was for them a magical realism. This is only possible when the organization makes sure that the employees possess these skills. Thus soft skills bring along a “competitive edge” (Schulz, 2008). APA6 referencing refer to the format of recognizing your source of information and providing
Get Access