Importance of Communication Skills for Engineers

1701 Words Nov 24th, 2012 7 Pages
Barbara Bradbury TD,MPhil,BSc(Hons), RGN

Managing Director, Halland Solutions

Principles for Effective Communication
Communication is fundamental to all relationships. Poor communication is the most frequently cited cause of discontent within organisations and it would be reasonable to expect that most employers are seeking to appoint people with good communication skills. It is no surprise, then, that people often cite “excellent communication skills” as one of their key qualities on their CV. So, what do we mean by good communication? How do we recognise it, and how do we ensure that we really do have excellent communication skills? Furthermore, why can communication go so badly wrong and what can we do to improve our communication
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I need to trust that there is mutual respect. Trust is, therefore, the foundation for all the principles.

Active Listening
Active listening means being focussed entirely on the person speaking, and not interrupting or starting to fashion your own response before someone has finished their sentence. This “inner chatter” that goes on in our heads is a barrier to hearing. The moment we start thinking about our response, we stop listening actively. Not only is this disrespectful to the person who is speaking, but also we might hear only half of the message and assume how the message finishes. If we have already come to a conclusion, we have ceased to listen. Active listening is difficult and takes practise. Most people want to talk rather than listen. Use your ears and mouth in that proportion i.e. listen twice as much as you speak!

Non-judgemental
Judging others is not a good basis for building relationships. It is very easy to say that we should be nonjudgemental, but an extremely difficult principle to live by. It is so easy to judge; we do it all the time. As human beings we seem to be programmed to judge other people. What is meant by being judgemental? Put simply, it means that the person who is judging another thinks that “I’m right, you’re wrong”. “I’m better than you are” or “you’re better than me” and “my ideas are better than your ideas” are other
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