Importance of IT Support Systems

In this report shall be investigating the different tools and techniques used for technical support. This will be aimed at the help desk solutions for both system and software. I shall be discussing network monitoring tools, remote desktop/assistance, command line tools and control panel utilities.

* Suitable support for staff and managers handling difficult customers in line with company procedures, such as case conferences or guidance.

A successful IT system is something that is composed of several different functional components to make it a whole. It takes each component to efficiently work so that the entire system runs smoothly. When one or more parts of the system are not properly working it can affect the entire IT system as a whole and render it completely vulnerable to people with malicious intentions. In this paper I will discuss the role of each component in it and shed some light as to why each is needed.

• Technical support – For all aspect of IT emergency problems. They can restore the entire system or individual aspects or elements.

Another factor to ensure success is to train the IT personnel on the system’s applications and processes. How well the IT personnel understand the systems is extremely relevant to the success of system implementation. The involvement of IT personnel, who have knowledge regarding the application requirements, increases the ability of the team to correctly and quickly specify the requirements. Experienced IT personnel on a team help ensure others understand terminology and have more of an understanding of the stakeholders needs (Havelka and Lee, April 25, 2002).

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Support services are the services a company gives the customer after they have purchased a product. These services are based off of the wants and needs of the customer and must evolve in order to be a part of the competition (Kotler & Keller, 2016). It is important for a company to pay attention to the wants and needs of the customers as those are the criteria they use to make purchasing decisions. Customers usually have three criteria they worry about when considering product support; reliability or failure frequency, downtime, and extra costs (Kotler & Keller, 2016).

Depending on the employee will determine the experience with this system. The employee will first open up the application. The application will then ask the user to enter their personal identification number uniquely created for usage of this system and they will also input a unique password also created only for the use of this system. The system will then ask the user if they are a Workman’s Compensation user, a Human Resources user, Compensation user, Employee Relations user, or a Department Management user. Then the system will request a department serial code. Once the user is logged into the system it will display any updates for the system, or dates and times the system will be down for maintenance.

____ 35. An advantage of assigning primary responsibility for user support to the IT department is that all computer activities are combined and users know who to contact about various computer problems.

Administrative elements within our organization include training, support and maintenance. Training is critical in consideration of TCO because if not accounted for correctly and provided, end users are more likely to resist changes to new systems, platforms and, slowing adoption of a new solution and adversely impacting productivity (Hockel & Hamilton, 2011). General support is a critical part of TCO because unexpected needs may arise that can jeopardize performance of solutions. For instance, system downtime can negatively impact the bottom line of the business. Support in the form of dedicated helpdesk services (if not automatically provided under contract),

It is a good tool for faculty members to conduct information and deliver messages to all the students. It includes all the necessary catalogs, such as self-service, community, and career development. Right now, our college has more than 2000 active independent users. The senior team needs to work with the IT department to maintain or update the system.

2. Technical support: Having so many users, you can always find someone (either online or offline) who can help you with Windows.

Few companies today can exist without an IT department. The IT department contains many of the company’s technology experts. Almost all companies rely on computers to some degree whether it is an international conglomerate or a small startup company. Some companies are very dependent on computer systems while others use them only for accounting for payrolls and everyday computer tasks. Most organization, even the smallest company have people whose job is to make sure that the computer system is up and running or an emergency contact to call when the computer systems goes down. In the future, I want to take the head of a database administrator of an IT department whether the size of the company is small or enormous.

Customer relationship management systems help services representatives to improve customer services and to support clients. Service representatives use call center and help desk software to satisfy clients. Call center software transfer customer calls to agents based on the kind of service the customer need and the agents experience in the subject. When customers have any problem or are insure about a service or product, representative uses help desk software to give clients the needed data.

Computers Inc. provides the use of media and associated services because they make communication more effective and efficient. These services provide valuable sources of information about our company, vendors, customers, and new services offered at Computer Inc. However, the services provided are company property. Their intended purpose in to facilitate and support company business. Employees have the responsibility to use all the electronic services in a professional, ethical, and lawful manner.