Importance of Internet Technology in Aviation

1182 WordsMar 14, 20135 Pages
This article demonstrates that the advent of internet has entirely revolutionised the way in which aviation industry operates. Such internet technologies are now becoming crucial for the rapid developing field of airline industry to enhance operational efficiency, improve its marketing and distribution strategy, and control cost, however, the most prominently, to improve the travelling experience of customers and service quality. The purpose of this article is to examine on how the internet has impacted in the Airline and Airport industry, whilst highlighting the instant development and advantages which internet has contributed for the overall success to the airline industry. In the other hand, this article also enlightens the…show more content…
Through Global Distribution System, Airline ticket agents can access the systems to make flight arrangements, view current reservations, and check passenger lists, as well as many it allow airlines to conduct other important functions such as to distribute inventory globally and to update routes, seats availability, and prices constantly. The system also provides the significant means for effective communication with the travel agencies, consolidator and other distributors. Global Distribution System also serves as imperative tools used to issue electronic tickets and to exchange e-tickets with multiple carriers worldwide and improved the efficiency in arranging sales settlements between airlines and travel agencies, as well as empowered frequent flyer programmes (Buhalis, 2003). Diagonis (2003) stated that the development in internet and I.Ts is not just about reservations ,or automatic ticketing, or monitoring expenses and travel policy but also it is about changing the whole relationship between suppliers, in this case the airlines, and their customers – but also the relationship between the airlines themselves and their own suppliers of goods and services. I.C.Ts has provided the important tools to communicate effectively with their employee via internal system, a business network and the system are uses extensively in airline industry as it offers user-friendly access to employees
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