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Importance of Selling to Company

Satisfactory Essays

IMPORTANCE OF SELLING TO THE COMPANY

The relationship that exists between CARI-MED Ltd. Sales and marketing department is close in that they are both under the control of the same individual Lanna Bennett. The two department are very different, but all with the same goal. Marketing plays a very important role in sales as an improvement in the selling environment. The goal of the marketing department is to create opportunities for interaction between prospect and the sales team. In gaining prospects promotional activities are undertaken by CARI-MED this includes advertising, sales promotion and offering new products. The marketing team is therefore responsible for bringing the customers ‘through the door’ to allow sales people to entice …show more content…

Upon entry into both business areas, CARI-MED quickly established standards of customer care and quality that set the company apart as a clear leader among the many other companies. The customer focus approach is strengthened by an in-depth knowledge of customer behavior which enables CARI-MED Ltd. not only to address current concerns but to take preemptive action when necessary; After Sales Support is another competitive advantage. This includes warranty, user training, optional service contract, services of in house biomedical technician (trained by supplier), access to supplier technician if needed and access to spare or replacement parts; and the last competitive advantage includes staff turnover. CARI-MED has an employee population of over 300 persons and a staff turnover currently standing at 0.9%.
CARI-MED’s general approach to selling is a mixture of both consultative and low key. Low key because most of the customers will normally order stock with a mixture of the same product from all distributors. The consultative approach is used in instances where CARI-MED would consult with a customer where they have purchased a large quantity of a product or products and are interested in discounts. They also have a consultative management style and a flat structure geared towards fast decision making, strong dedication to customer satisfaction through the expert delivery of high quality service, a result oriented approach to their business, a nurturing family

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