Importance of written communication skills and business writing skills

2467 WordsMar 8, 201410 Pages
ACADEMIC SKILLS MODULE CODE:MOD003701 IMPORTANCE OF WRITTEN COMMUNICATION SKILLS AND BUSINESS WRITING SKILLS NAME: MOHD NORZHAFRI BIN NORAZLAM KBU STUDENT ID: A2357 ANGLIA RUSKIN ID: 1339023 LECTURER: DR. LOH KIAN LING Summary Communication as defined by the Merriam Webster dictionary is "the act or process of using words, sounds, signs, or behaviours to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else" (Webster, 2013) . The communication process starts with the sender developing an idea that is composed into a message that is then sent to another party who interprets the message and receives meaning after which the receiver provides feedback.…show more content…
2.1 Communication Process The communication process starts with the sender developing an idea that is composed into a message that is then sent to another party who interprets the message and receives meaning after which the receiver provides feedback. Effective communication can only be achieved when all concerned parties have a mutual understanding of the subject at hand (Mindtools, 2012). 2.2 Forms of Communication There are 2 forms of communication being Verbal and Non-Verbal communication. Verbal communication can be divided into 2 types which are Written and Oral. Written communication is any form of interaction that involves written words. Examples include books, e-mails and letters. Oral communication on the other hand is any form of interaction that involves speaking words. Talking face to face, talking on the phone and speaking with someone through teleconferencing are examples of oral communication. Non-verbal communication is any form of communication without the use of words such as pictures, symbols and body language. Eye contact and body language are important aspects of body language in non-verbal communication. 2.3 Importance of Communication Clear
Open Document