Importance of written communication skills and business writing skills

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ACADEMIC SKILLS

MODULE CODE:MOD003701

IMPORTANCE OF WRITTEN COMMUNICATION SKILLS AND BUSINESS WRITING SKILLS

NAME: MOHD NORZHAFRI BIN NORAZLAM

KBU STUDENT ID: A2357

ANGLIA RUSKIN ID: 1339023

LECTURER: DR. LOH KIAN LING

Summary Communication as defined by the Merriam Webster dictionary is "the act or process of using words, sounds, signs, or behaviours to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else" (Webster, 2013) . The communication process starts with the sender developing an idea that is composed into a message that is then sent to another party who interprets the message and receives meaning after which the receiver provides feedback.
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2.1 Communication Process

The communication process starts with the sender developing an idea that is composed into a message that is then sent to another party who interprets the message and receives meaning after which the receiver provides feedback. Effective communication can only be achieved when all concerned parties have a mutual understanding of the subject at hand (Mindtools, 2012).

2.2 Forms of Communication

There are 2 forms of communication being Verbal and Non-Verbal communication. Verbal communication can be divided into 2 types which are Written and Oral. Written communication is any form of interaction that involves written words. Examples include books, e-mails and letters. Oral communication on the other hand is any form of interaction that involves speaking words. Talking face to face, talking on the phone and speaking with someone through teleconferencing are examples of oral communication. Non-verbal communication is any form of communication without the use of words such as pictures, symbols and body language. Eye contact and body language are important aspects of body language in non-verbal communication.

2.3 Importance of Communication

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