Improve Quality Of Customer Service In The Nursing Home

1. Data protection 2. Grievance 3. Conflict management 4. Anti-discriminatory practice 5. Health & safety 6. Confidentiality 7. Whistle blowing Bvi Explain how your role contributes to the overall delivery of the service provided. Bvii Explain how you could influence the quality of the service provided by; a) Following best practice within your work role; Doing everything required I.e. training,Be kind and caring to the residents and providing them with respect and dignity.

3) Emotional/Psychological abuse – Nearly every form You need to make sure that the resident is comfortable with telling you everything and that they know that you only have their best interests at heart and will do everything in your power to help them, so a lot of warn support is vital. Then once you have all your information and the permission of the resident you will need to report the incident to manager or higher so it can be dealt with.

Level 3 Diploma Health and Social Care settings (QCF) Candidate Name Assessor’s Name Unit Criteria Report Learning outcome/ Assessment criteria Evidence Title and Description HSC 024 Principles of Safeguarding and Protection in Health and Social Care 1 .1 Define the following types of abuse:  Physical abuse Physical abuse is deliberate physical force that may result in bodily injury, pain, or

In this task I will be describing how health and safety legislation, policies and procedures promotes the safety of individuals in a Hospital. Quality care is an important issue for both health care workers and their partners. Government continue to work on implementing staffing law that will upgrade the medical systems. Hospitals are required to provide security for patients and staff. Mechanical equipment, housekeeping, administrative and food staff play important roles in preventing all environmental hazards. Safety concerns surrounding these hazards include injury, illness, disease exposure, disaster

Quality Measurement and Assessment Healthcare organizations throughout Canada are focusing more and more on the delivery of quality care to its patients and families. However, it is not enough to simply state this dedication, it must be proven with a plan that outlines clear aims, targets, and initiatives that implement evidence-based research (Sadeghi, Barzi, Mikhail, & Shabot, 2013). The purpose of this paper is to outline a quality improvement plan to address the rates of worsening pain in the elderly with dementia and other forms of cognitive impairment in the Veterans Centre (VC) at Sunnybrook Health Sciences Centre.

Health and safety: Everyone in my company must comply with the health and safety procedure. We have to go on mandatory training to complete our health and safety certificate. This includes manual handling and fire safety. We must make sure our work environment is a safe as we can make it. If any accidents do occur i have to report them to my office or to the out of hours office, I must also record all accidents in the communication book so that other carers know what has happened this includes the nature of the accident, treatment received and where and when it happened. If any health and safety rules or procedures are breached then this may become a disciplinary for care staff. My line manager will always advise all care staff on and health and safety concerns that we may have.

| 12.3.1 Describe how to respond to complaints Why should we look upon complaints as being positive rather than negative? If a patient or carer wants to complain I would see if I could deal with it personally. If I was unable to resolve the issue, I would advise them to call or email PALS the hospital complaints department.

Another secondary issue is the weakened employee expectations and employee performance, which adversely affects good patient care as well. The person in charge of patient registration is unprofessional to staff and patients. The facility is not clean because maintenance is slow in performing assigned duties. The parking is unsafe and unattended. The staff lacks the motivation to perform well.

Health and Safety: Ms. Hair was reminded of the weekly room inspections and that she is to allow staffs enter her unit to conduct room inspections. Ms. Hair was reminded that she is to maintain her unit in a clean and hazardous free condition. Case Manager explained to Ms. Hair that if she failed to abide to any health and safety rules of the facility a warning will be issued for non-compliance. Ms. Hair stated that she

Fall Prevention: A Workplace Overview According to Zhani (2015), the Joint Commission describes falls with serious injury as one of the top sentinel events reported; defining a sentinel event as, “a patient safety event (not primarily related to the natural course of the patient’s illness or underlying condition) that reaches a

Examine the Administration's Health Care Delivery System in the United States Over the last several years, a wide variety of health care organizations have been facing a number of challenges. This is because of pressures associated with: rising costs, increasing demands and larger numbers of patients. For many facilities this has created a situation where patient safety issues are often overlooked. This is because the staff is facing tremendous amounts of pressure, long hours and more patients. The combination of these factors has created a situation where a variety of hospitals need to improve their patient safety procedures. In the case of Sharp Memorial Hospital, they are focused on addressing these issues through different strategies. To fully understand how they are able to achieve these objectives requires looking at: specific ways the organization has responded to the crisis in medical errors, their definition of patient safety, the causes of errors, systematic barriers and transformations that have been adopted. Together, these different elements will provide the greatest insights as to how the facility is coping with the crisis in patient safety.

Each health care employer shall upon request, make available their findings and data for at least 5 years; 5) post a uniform notice that explains the standard and the procedures to report patient handling-related injuries. The notice must explains procedures to report patient handling-related injuries; and explains health care workers’ rights under this Act, including any whistleblower protections. Each health care employer shall conduct an annual written evaluation of the implementation of their programs.

When you are working in health and social care environment concerns might arise from specific incidents or emergencies. However, when you are working in residential care home there are lots of concerns that might arise as I have discussed in my P4 if a fire was to happen. So, one of the main concerns that might arise in a care home will be if there was a security codes taking place because theft might happen as everybody will be focusing on getting the residents of the care home out of the building. The reason why I have chosen this responses is because I believe that it is a very important to be aware including remember when fire is taking place. Even though your first priority should be getting the residents out of the building as they are

Other actions that I would take is to discuss the patient scenario with the patient care committee, Pozgar states, “ The patient care committee reviews the quality of patient care rendered in the organization and makes recommendations for improvement of such care” (P.146). The

Hankins did not even want to speak with the manager; he just wanted a room. Further poor customer service was displayed when the operator did not tend to Dr. Hankins’ needs, and forcefully insisted his opinion that Dr. Hankins should talk to his manager. Mr. Metz needs to review the rules of how to properly deal with the guests and their requirements to the employees. Aside from the operator’s lack of responsibility, the manager did not show any professional behaviour towards the guests. After listening to Dr. Hankins’ problem, the night manager did not approach him with a resolution as he promised. As a result of inadequate service and unprofessional behaviour, the Hankins wasted their time in waiting for a solution. An additional problematic area that should be looked into is the way the members in the staff treat each other. When Dr. Hankins brought the predicament up with the receptionist, the receptionist went and yelled at his/her co-worker in front of the guests. This surely shows how poorly behaved the receptionist have conducted him/herself. It was not solved in a mannerly order and for that reason alone, is a problem.