Improve Quality Of Customer Service In The Nursing Home

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Appropriate techniques used improve quality of customer service in the nursing home.
To correct the first complaint I would ensure the head of staff receives some training and is told that the entire staff needs guidance to work better. The residents need to be treated with quality treatment, and quality improvement is needed for the resident’s well being. To correct the complaint about the free from accidents hazards and maintain accurate supervision to avoid accidents, I would have the management of the staff create an action plan with supervision. The plan will include safety measures that every staff worker knows about and how to implement them into daily activities. These corrections should help improve customer service and clinical care
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