Improving Customer Service Essay

So when a sale is made, make it clear to the client that you welcome their input and that you would be disappointed if a problem exists that you were unaware of. This permits the client to let you know that they are experiencing a problem.

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CERTIFICATE OF AUTHORSHIP: I certify that I am the author. I have cited all sources from which I used data, ideas, or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.

I keep on getting these notices in the mail from the New York State Thruway. Stating that I have violations and I would need to pay them inorder to get an EZ-Pass. So I decided to call them to ask what are these violations about. Now when you're driving on I287 heading over to westchester there is no longer any toll booths. The state of New York decided that if they would have cashless tolls that the morning commute wouldn't be so backed up. Which for most commuters it maid very good sense. I would be stuck in traffic for about an hour everyday going into work. So to me this was an excellent idea. So it went into affect in late April and I continued my commute. It has been a pretty smooth commute minus your occasional traffic accidents. But the one

1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.

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CERTIFICATE OF ORIGINALITY: I certify that the attached paper is my original work and has not previously been submitted by me or anyone else for any class. I further declare I have cited all sources from which I used language, ideas, and information, whether quoted verbatim or paraphrased, and that any assistance of any kind, which I received while producing this paper, has been acknowledged in the References section. I have obtained written permission from the copyright holder for any trademarked material, logos, or images from the Internet or other sources. I further agree that my name typed on the

CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.

Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I also have cited any sources from which I used data, ideas, or words, either quoted directly or paraphrased. I certify that this paper was prepared by me specifically for the purpose of this assignment, as directed.

There are many strategies in which a company can use in order to compete in today environment and succeed. In order to implement the strategy you must first understand this dynamic business environment today. With the stock market at an all-time high, unemployment at 5.8 percent, last quarter economic growth at 5 percent, relative mild consumer price-inflation, and the bonanza of cheap gas we see that there is increased optimism about the U.S. economy. Yet challenges abound, both coming from the inside and from abroad. Participation in the labor force remains at the lowest levels since the late 1970’s, with over 6 million less people in the workforce since President Obama assumed office. We see that the US is going through a presidential election which has impacted the way in which American view America as well the whole world. Throughout this paper we take a look at by using the strategy of having putting customer service as a company number one object can help the company maintain brand loyalty and always have high in profit margins.

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It is evident from the table that the external customers, the majority of the respondents (78%) say that the public sector companies have not inclined towards the customer service in all aspects. There is a small percentage of the respondents (22%) who are with the public sector companies for their customer service practices.

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CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this work and that any assistance I have received in its preparation is fully acknowledged and disclosed. I have also cited any source from which I used data, ideas or words, directly quoted or paraphrased. This work was prepared by me specifically for this course.

CERTIFICATE OF ORIGINALITY: I certify that the attached paper, which was produced for the class identified above, is my original work and has not previously been submitted by me or by anyone else for any class.  I further declare that I have cited all sources from which I used language, ideas and information, whether quoted verbatim or paraphrased, and that any and all assistance of any kind which I received while producing this paper, has been acknowledged in the References section.  This paper includes no trademarked material, logos, or images from the Internet which I do not have written permission to include.  I further agree that my name typed on the