Improving Local Health Care and Effectiveness of Hospital Management Systems

1. The organizational behavior problems in this case are lack of leadership, lack of good communication and lack of resources. The hospital has poor leadership. The leaders have not put in place certain safe guards to deliver quality health care to their patients. First, patients are admitted on the spot without the consideration of other health care options. This also poses another issue of patient autonomy. Patients have the right to choose treatment options. Secondly, leadership has not ensured resources such as bilingual staff or other language interpreting services are in place for non-English speaking patients. This creates a communication barrier, which the hospital runs the risk of patients not fully understand information relayed to them. As a result, patients cannot make informed decisions. Understanding a consent form should not be the only documentation required to perform a medical procedure. The hospital leaders should use other forms such as published brochures to explain diagnosis, procedures, and patient rights and patient advocates before having patient sign consent forms.

Every one of us has relied on a medical professional at least a few times in our lives. When we get seriously ill, or suffer a serious injury, we put our health in the hands of doctors, nurses, and pharmacists, fully expecting to be treated with a certain degree of professionalism and safety. Unfortunately, sometimes the expected care is not given, or not given to the extent which the ailment requires. In these situations, we can feel blindsided, confused, even taken advantage of.

The case study of Crowe v. Provost, 374 S. W. 2d. 645 (Tenn. 1963), was a highly-anticipated court case for the 1960’s. The following list pertaining to the example of what went wrong and by whom. The first patient appointment opens a file with the patient’s basic information and any allergies including medication(s). This would typically be done with the receptionist. If this was not the doctor’s first time seeing this patient, then the physician should have checked the chart to see if there were any allergies to anything including medication, such as, Penicillin and Cosa-Terrabon. Referring to the Crowe vs. Provost, the child was then rushed back into the doctor’s office with worsening symptoms, the nurse should have listened to the mother. The nurse, could have instructed the mother to take the worsening child to the nearest Emergency Department. The nurse advising the doctor, “That she thought the child was about the same as when the physician saw him earlier in the day” (Flight, M., 2011, page 5-6) was not a good idea. The doctor could have been brought in for an examination of the ailing patient. The receptionist returning from her lunch should not have been a signal for the nurse to leave for any reason with the patient getting worse. Again, the patient and mother should have been instructed to go to the nearest emergency room. The receptionist should not have been left alone with an ailing patient. Mistakenly, the receptionist calling the doctor first and

In healthcare systems, there is a concept of fair and just culture. That concept is important to manage the risk. In any organization, errors can happen. But, the best first tool to understand the error is to report it when it happens. Reporting error in healthcare contributes to minimize the risk of recurring.

Discuss three or more national and local developments OR current trends in health care & discuss how those trends influence the budget and how the organization does business.

1. Reflect on how your perspective of the community’s health and the national, state, and local efforts toward a healthier population

What is the implication of focusing on a target population for community health centers then organized along the 1970s model? What are the implications of that change for the existing systems?

If a patient or carer wants to complain I would see if I could deal with it personally. If I was unable to resolve the issue, I would advise them to call or email PALS the hospital complaints department.

The purpose of this paper is to provide an overview of one healthcare agency's mission, purpose, and services. The agency selected for the report is the Ventura County Health Care Agency. It was chosen for this report because of the wide range of services they offer to clients and the community. Multiple aspects of healthcare are covered by the agency, encompassing numerous levels on the continuum of care. Their website will be analyzed in terms of its effectiveness to consumers.

The purpose of this needs assessment is to identify areas where enhancements in the health care delivery system can improve both the accessibility of care as well as guide preventive health services for those most at risk for poor health outcomes. While needs assessments bring attention to the underlying factors associated with good or poor health status and sufficient access to care, LSCC is uniquely positioned as a FQHC serving almost 80,000 Central Texas residents to improve population health by forming strategic partnerships and innovative collaborations with not only other health care providers and health-related organizations, but local and state governments and community-based organizations as well. The following section identifies

The first legal consideration in this case is related to corporate liability. The hospital itself is negligent under this doctrine. Corporate negligence is the failure to provide the equipment, facilities, and staff to carry out the duties of the corporation in accordance with the established standard of conduct (Showalter, 2007). Corporate negligence is evident in this case in regard to the failure to ensure that sufficient healthcare personnel were available to provide the established standard of care to the patients in the facility. Moreover, the personnel that were required to remain at the hospital from the day shift were likely

Disclosing medical errors is considered necessary by patients and practitioners. They are advised to disclose in the form of an apology when necessary and appropriate. When a medical error causes damage to the patient, it seen as not acceptable because a patient goes for treatment in order to get better not to get worse therefore it calls for the situation to be addressed. When a medical error is not disclosed, the fellow peers who have witnessed the error must decide whether they should remain silent and keep the error to themselves or reveal the error to the higher up, although it would be in good faith to report the medical error to a higher up, unless it has caused harm or long-term damage to the patient. (Youngson. p. 69) There are many hospitals that the practitioners keep the errors made to themselves and do not disclose the medical errors to the families of patients or the patients themselves. Medical errors become a topic of conversation if the family of a patient or the patient themselves become aware about the error. Medical errors are something that should be disclosed in a good faith manner

The 1st Lesson: Hospital values must be in line with what patients want. The key driver for patient satisfaction is the courtesy, not efficiency of the hospital. Patients judge the service received by courtesy, but employees are managed according to efficiency and safety. Although provide safe care is paramount, the hospitals do not learn any credit for providing safe clinical practice and environmental safety.

In the health care system, a multitude of errors occurs on a daily basis. Doctors, nurses, orderly’s, etc., everyone in health care settings has responsibilities that warrant careful attention. This was exhibited in the case study titled ‘An Extended Stay’. In this case study, we are introduced to a middle-aged man in his 60s named Mr. Stanley Londborg. He presented with several health conditions, including a seizure disorder, hypertension (also known as high blood pressure), and Chronic Obstructive Pulmonary Disease (COPD). Londborg was no stranger to the hospital and was known fairly well by faculty members. Londborg paid a visit to the Emergency Room at the hospital complaining of wheezing and breathing complications. The physician that examined Mr. Londborg yielded his symptoms as an acute worsening of

-Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support your response with examples of the successful application your chosen quality initiatives.