Improving Patient Care: Case Study

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

Communication in nursing is important in patient teaching, patient understanding, and patient care; it is important to have the ability to communicate with the healthcare team, the patient, and the patient’s

Communication is a key quality in many professions, but none more so than in the profession of nursing. Nurses are primary health care professionals; therefore, they are usually the first health care professional the client will encounter in a health care setting (Potter & Perry, 2010). This emphasizes the importance of communication skills for nurses in two ways: first, nurses will need to effectively communicate with the client to appropriately gather all needed

On Monday, September 14, 2015 at approximately 12:45pm Kathleen A. Kane provided me with information pertaining to Mr. Sutherland whereabouts. According to the hospital records Mr. Sutherland return on 9/11/15 to the hospital and was admitted to 5-Central room 236B located in the Greenberg Pavilion.

Communication is an essential tool I can use to meet the needs of patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.

Nurses need to be able to communicate verbally so that they can provide their patients with quality holistic care and that patients and their families receive information in a form in which they understand so that they can make decisions and take the lead role in their health and wellbeing. It is equally important for nurses to be aware of their own nonverbal communication (body language) as you may convey the wrong message to the receiver. Nurses also require the skill to reflect on their communication and practice so we continuously improve the care we provide to our patients, their families and our work colleagues (Shapcott & Gault

Improving patient care is a process that always has room for improvements. It is important to make sure patients receive the best quality care available. "Studies suggest that high quality patient care relies on careful documentation of each patient 's medical history, health status, current medical conditions, and treatment plans" (Glandon, Smaltz, & Slovensky pg.3). To help with the process of quality care for patients HIPAA laws have been set in place. "The Administrative Simplification provisions of the Health

The bottom line is communicating effectively and efficiently in health care impacts is an important but difficult and complex task. However, since every audience differs in goals, characteristics, and nature, that is what is most important is implementing effective communication. The nurse implement and include frequent two-way communication, repeated and on-going evaluation of how well the audience understands the messages, and consideration of how to improve the

 Delivering high quality care means using resources as effectively as possible to deliver the best outcomes for patients. Leaders at all levels of trust need to deliver high quality care including safe, patients care with financial balance, while striving to operate more efficiently and effectively.

Nurses and providers have an important role to play in the health care system. Monitoring patient to staff ratios is an essential feature in ensuring patient safety and quality of health care provided (Manion, 2012). Adequate staffing is a key requirement for nurse retention and patient care. While on the other hand, inadequate staff ratios endanger the patient’s life and the quality of care provided by driving the nurses away from their profession (Connecticut, 2000).

We know that communication is the transfer of information between or among people,the practice of nursing utilizes constant communication between the nurse and the patient, the patient’s family, the nurse’s co-workers, supervisors, and many others. Communication in nursing can be a complicated process, and the possibility of sending or receiving incorrect messages frequently exists,.Successful communication has three major components: a sender, a receiver, and a message. In nursing you frequently have a great deal of information to send to others in a short period of time.

Inadequate and inconsistent drug supply has altered clinical care. Depending on pharmaceutical availability, patients may not be treated based on evidence-based practice, which has affected patient care (2013). Because of these shortages in chemotherapy drugs, patients would have to be told about changes to their treatment regimen. These changes could have the potential to be less effective or have more side effects and this could have a very negative outcome on both patient care and disease

The executive team or chief decision makers within any hospital setting are responsible for making sure that the facility runs safely and efficiently, patients are given the highest standards of care, and the facilities are up to date and well maintained. High on the agenda will be to make sure that the facility achieves the best possible patient outcomes. The team should consist of the Chief Executive Officer (CEO), Chief Nursing Officer (CNO), Chief Finance Officer (CFO), Chief Human Resource Officer (CHRO), and Medical Director (MD).