Improving Patient Experience

Improving patient care has become a priority for all healthcare providers with the whole purpose of achieving a high degree of patient satisfaction (Rao, 2002). Having an Idea to improve patient care, I would keep communications in many ways as possible. I think with the more ways you can communicate, the better the chances to discuss with the upper management about ways to improve patient care. The first step in the process to present a project to the upper management is preparation and lots of planning which is creating a thorough research about what is going to be proposing or presented to the group of people. Then the next step is to make a plan on how the idea is going to be presented. An important task to remember is to discuss the topic

These four themes were as follows: (a) priorities in the delivery of care; (b) professional roles, responsibilities, role conflicts; (c) environmental factors influencing care omissions; and (d) perceived effect on rationing of patients and nurses. Participants had difficulty in describing what actually happens at the bedside and they often referred to what they ideally would like to see happen. According to the researchers, this is what they should do at a theoretical level, but not necessarily what they actually do during their everyday practice. The participants emphasized their responsibility in responding to the patients’ most vital needs. Hygienic needs and mouth care were among procedures viewed not as a priority, when compared to giving medicine and checking vital signs. Priorities are set according to the severity of the patients’ condition and the urgency of their needs. “Lack of communication among the levels of hierarchy of nurses were a central theme in the discussions, which was evident when some participants were emotionally charged when talking about how they were forced to do others’ work at the expense of their own patients and not given the opportunity to develop new skills, leading to the rationing of care.” (Papastravrou, Andreou, & Vryonides, 2014, page

As a Healthcare Supervisor, for the Home Health and Hospice department where I see on average 250 referrals a week I’m faced with many different scenarios. The hardest thing for a Healthcare manager is there’s never a one size fits all approach. One of the hardest projects I’m working on is the patient care experience advisory team. This team focuses on improving patient care experience while driving HCAHPs scores. Healthcare is now publicized, and with the new healthcare model individuals have the right to choose their healthcare provider. Reimbursement of services are also impacted by these various scored measurements.

Improving patient care is a process that always has room for improvements. It is important to make sure patients receive the best quality care available. "Studies suggest that high quality patient care relies on careful documentation of each patient 's medical history, health status, current medical conditions, and treatment plans" (Glandon, Smaltz, & Slovensky pg.3). To help with the process of quality care for patients HIPAA laws have been set in place. "The Administrative Simplification provisions of the Health

During a patient’s stay at any health care facility, health care professionals are to assume complete responsibility over the wellbeing of patients. As health care professionals, it is

A recent study revealed that the biggest barrier to increasing patient engagement isn’t providing access to health information. The real issue is shifting the attitudes and expectations of clinicians and patients.

Because I am entrusted with the lives of those who come to the hospital for help, as a nurse, it is my duty to pay attention to the needs of my patient. My role in the care of my client is to use my attention to detail to see the physical, social, and psychological changes in them and to act accordingly. The ability to adapt to changes in the hospital environment and client allows for crafted changes in the care plan to seek, implement, and evaluate the changes in the hopes of a better outcome. Maintaining a work ethic, my role is to be mentally and physically present for my patient. It is my role as a nurse and to honor and respect the individuality and diversity of those who come for care and treatment.

Listening to the patient and truly tending to their needs will cause fewer problems and build better relationships. Listening and giving

The Patient Experience (Px) is becoming a vital movement in healthcare today. Px is a top priority for organizations across all areas of healthcare. Organizations have a formal structure for addressing Px. The Beryl Institute defines Px as “the sum of all interactions, shaped by the organizations culture, that influences patient perceptions across the continuum of care (Wolfe 2015).” Px and quality and safety are outpacing major priorities in healthcare today. There are several components to an organization 's Px process. Larger organizations will have a dedicated group of individuals paving the way for the organization. It impacts quality and patient safety, cost management, retention, and outcomes. There essential actions an

“My role here, on the unit is to make sure that the nurses and patients are satisfied. I do this by making sure that there is a significant amount of staff to attend to the patients, that all patients’ needs are met, and to make sure everything runs smoothly for the staff, all supplies are readily available at all times.” “I also handle grievances for both patient and staff, we here at Toresdale (Aria Health), want to make sure that the patients are taking care of here to our best abilities. That is why it is imperative for the nurse’s on the floor to be properly prepared. That being said, our staff on this floor is a mixed group when it comes to experience and

Whenever I approach any patients I start with introduction, and explain my role in their care. Then from there on I let them talk and listen to make sure that I understand. I ask open-ended question to elicit information pertaining to their health and care for them with respect, and empathy. I always think about the patient I am assigned to I try to come up with nursing diagnosis, intervention, and outcome relate to my patient diseases. I think about the overall picture. I always made sure patients call bell was within reach, and I told them that they can call if they needed anything. I made sure to put my patients bed in the lowest position.

I would like to discuss an experience a patient in our ED shared regarding her patient experience. Her name is Trinidad Teodorica prefers being called Dorica. She has three kids, a daughter with a 16 month old baby, a son that is a navy seal, and her other son who works on airplanes and builds drones. She is a grandmother to a set of five year old twins (cute!). This individual loves to gamble and travel with her husband. She is in room J and is being admitted to the hospital, her primary nurse is Marsha. She told me, she had never been in a community hospital because she has always been a Kaiser patient. She did not know what to expect, but her primary physician recommended RCH to her. She states “I am amazed; I never thought a community

Michael’s work depends on the nurses to make a difference in patient quality care, and patient satisfaction by holding true to the hospital’s mission statement. Providing patients and their families with an exceptional care, respect, confidentiality, and acknowledging the dignity and individuality of every patients, staff members, and communicating openly and effectively with patients and staff are some of the values that guide the organization in pursuit of its mission. The patience experience model at Lenox Hill Hospital places the patient first, and at the center of every decision-making. Patient experience is more than patient satisfaction. A few articles provide a definition of patient experience and also cautioned against equating it with satisfaction. Shale believes that patient experience is a clinical quality indicator; however cautioned paralleling patient experience with satisfaction. She explains, "there is a complex relationship between patient knowledge, patient expectations of care, patient experiences of care, patient assessment of care, and objective measures of patient benefit"(p287). She postulates there are three dimensions or domains of patient experience including the physiologic illness experience (rash, bleeding, etc.), customer service (not satisfaction) and the lived experience of the illness (coping/dealing with the condition) (Wolf et al. 2014). Patient experience is aligned with the patient centered care model.

I will begin preparing before the meeting by providing key points to stay on the topic of the meeting so that my team do not feel as if the meeting was pointless. I would also outline multiple ways we can improve our patient satisfaction which would include enforcing that we provide all patients with accurate information about their specific diagnosis or need and that we are fulfilling all aspects of the patients needs. As stated in the text of Kinns The Administrative Medical Assistant," We must implement a holistic model that considers not only the patient’s physical state but also his or her psychological, social, and spiritual need" (556). This simply meaning that we make sure that we give our patients all the support they will need when

In order to enhance patient satisfaction, I believe that it is my responsibility as a nurse to provide excellent customer service. It involves acknowledging that the patient’s needs are at the centre of my concern and providing them with clear explanations of their treatment. It also involves listening to understand their concerns and allowing the opportunity for them to ask questions. I will be proactive in providing assurance, acting in the best interests of the patient, to assist them in their decision-making and their access to personalised care in a timely manner.