Improving the Nursing Functions

1799 WordsJan 16, 20187 Pages
Background - At the heart of healthcare as an institution is, of course, the need to care for the sick and the injured. However, in the contemporary model of healthcare, effective communication during a crisis is not only important, but also vital. This communication must be in relation to a model, for instance, a Continuous Quality Improvement Model. The CQIM is an evolving, but strategic, approach to both meet and exceed customer expectations. Typically, this is done using a four point system: 1) Plan, 2) Do, 3) Check, 4) Act. Communication by healthcare professionals takes the concern and worry out of the situation; offers a quicker resolution, makes better control of information possible, earns the trust of the public and individual families; and keeps the flow of information consistent and accurate, thus averting potential external problems (Barnard and Hannon, 2010). For healthcare professionals, planning and defining patient goals is a critical first step to the model. Then, the action plan or treatment, procedure, etc. must be realized. Once this is done, the healthcare professional must check to ensure the data is correct, as well as the patient's comfort and understanding, and finally the final learning steps to understand how the process might be improved. This is an expected and necessary model of contemporary health care, with its clear basis in communication with the patient, colleagues, and family (Nemeth, 2008). Quality improvement, however, requires

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