Inadequate Training Of Employees As Well Has Had An Enormous Impact On Company Sales

The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. Training and Development Training

Staples and Office Depot Inc. are both office supply chains. Today both companies are doing great considering where they came from and their competitive market. It is safe to say Staples has more than 2000 stores while Office Depot has above 1600 stores throughout the world. According to the case they were both originated in 1986 and while being founded early on over the next decade they and additional office supply chains have contended belligerently in order to provide a suitable, unfailing and inexpensive supply of office materials to smaller industries or businesses along with other persons who have home offices. Staples and Office Depot have been extremely victorious in the field of office supplies. They have kicked out hundreds and thousands of individual privately owned businesses out of selling and abolished even few competitors in the office supply market by getting hold of their business or economic failure of their business. By 1996 they had only one existing contestant which even till today I remember and that is OfficeMax. Office Depot has been very insistent, in addition, Staples and OfficeMax are to participate more assertively as well. The office supply prices for staples are the cheapest in the cities that all three of the nationwide office supply chains staples, office depot, and office max compete. Prices reach higher in the markets that only the additional competitor is OfficeMax. Office Depot incriminates drastically with increased prices that comes

All companies need to be competitive in order to survive. Not only do they have to come up with a competitive plan that will attract new customers but also to keep current customers. Just like the movie You’ve Got Mail with Tom Hanks (Joe Fox) and Meg Ryan as Kathleen Kelly. They each have their own bookstore located near each other in New York.

Publix Supermarkets, Inc. has been constantly recognized on various (The Best of) lists, winning numerous awards not only for employee satisfaction but customer satisfaction as well. Their endurance is built on creating and maintaining an efficient workforce, which gives it the competitive edge needed in the current economy. Their mission statement is, “Where shopping and working are a pleasure”. This report will detail the company’s history, financials, SWOT analysis, internal/external environments, and a breakdown of their human resource policies. As you will read in this report, Publix understands the correlation between an engaged and satisfied workforce and the positive effects it has on their customer satisfaction.

Office Depot and Staples, had worked so hard on making mutual agreements and knew that the FTC wouldn't hold back on any "evidence" that they found and it would be used in a negative way. Office Depot and Staples wouldn't have their reputation put at risk, and had fought hard for the injustice. Both Office Depot and Staples had stated: "The FTC unfairly uses a narrow definition of our "product" as well as who our competitors are. Staples and Office Depot together sell only 5.5% percent of office-supply products in the nation. Merging the two firms would not substantially increase concentration or lessen competition." (Market Structures paper, page

While I neither personally know nor got a chance to interview any Home Depot managers at local stores or corporate headquarters, Home Depot’s eroding market share is a clear indication that management is no longer well aligned with consumer’s perceptions, expectations and beliefs about The Home Depot brand. A May 4, 2008 article in the investor website SeekingAlpha.com entitled “Home Depot Slows Down: Still Losing Customers to Lowe’s” argues that for several years The Home Depot management invested heavily in new store openings (capital spending) at the expense of employee training, store upkeep and inventory. As a shopper I have experienced this classic compromise of quality for the benefit of top-line revenue growth. I witnessed the degradation of store caliber as my local Home Depot store became progressively dirtier and more

After Conducting the SPACE Matrix the conclusion may be made that Staples in the Defensive Profile. It is wise to choose a one of the previously stated strategies that will coincide with this profile. A company in a defensive strategy is financially troubled in an unstable market. Staples is definitely in this position. They are not making enough to stay operating as they are. The industry they are in is also unstable. There are new online competitors and other issues that are making the industry

Training in the retail industry is very important and will be the starting point for every single individual who works for our company to understand how they are representing the company. It will also give new hires a chance to learn more about the company history and what makes the company a unique one to work for. There are several ways that new hires should be trained when working in retail customer service including: presentation, case study, role play, modeling and on the job training. All of these trainings include a way to train individuals who learn differently, such as auditory, visual and kinetic. This is the best way to train new hires if there are a large group of individuals so that everyone is able to learn the information and apply it. This eliminates any way for a new hire in the retail industry to not understand the material.

For one, Macy’s recognized its competitive advantage: salespeople. Amazon and other online retailers do not have the personal expertise salespeople can provide, so Macy’s plans on improving their existing employees rather than adding more inefficient ones. Furthermore, this provides a point of differentiation for Macy’s in terms of customer service. One of the reasons people are turning away from brick-and-mortar stores besides online shopping is due to a

When it comes to the impact of the Five Forces of Competition and its effect on the performance of Staples and Office Depot, there does not appear to be a strong threat of new entrants in the big-box retail office supply segment of the industry. It seems unlikely that anyone will want to open a new office supply store. While there is a level of service differentiation between the two companies, there is little product differentiation between the two. Likewise, there would be little product differentiation from a new competitor. The threat of substitutes comes into play between Staples and Office Depot in that both companies offer basically the same products. If the customer can’t get what he wants at one store, he can go to the other. Likewise, if the customer becomes disenfranchised with one company for whatever reason, he can easily go to the other company. There doesn’t seem to be much bargaining power of customers or suppliers. There does seems to be a strong industry rivalry which, as with most industries, is the major determinant of the competitiveness of the industry.

Staples ratio is slowly trending upward, while Office Depot’s ratio varies widely. What is very important here is that Office Depot has a significantly better turnover rate in the last two years than does Staples. This represents a tremendous opportunity for Staples to find more efficient ways to utilize the facilities that it has to generate better returns, or to close inefficient facilities and cut down on expenses. Because Staples is in a generally better financial position than is Office Depot, it could likely replicate their success in this area if proper resources were devoted to the

Human resources are the most valuable assets of any organization, with the machines, materials and even the money; nothing gets done without man-power. In today’s business climate, businesses are faced with stiff internal and external competition. There are various human resource functions that give an organization a competitive edge, but most scholars argue that human resource functions becomes only operational when training has run through them all. This places training and development as an essential function in the survival of any organization. Increasingly, high performance organizations today are recognizing the need to use best training and development practices to enhance their competitive advantage.

Intensity of rivalry among competitive firms. In the past, Staples has been successful in fighting against its competitors with its low prices and brand loyalty, but recently against Amazon there are bigger obstacles to overcome. The rivalry with Amazon, Walmart, Target and wholesale clubs is intense as they have more resources to use against Staples, such as the range of its customers and a thriving business line. Therefore, seeing that the rivalry is intense, it presents a threat to their profitability (Hill et al., 2015, p. 51). From this perspective, the competitive rivalry will be considered as high for Staples.

Staples is a comprehensive strategic management case that includes the company’s year-end 2010 financial statements, organizational chart, competitor information and more. The case time setting is the year 2011. Sufficient internal and external data are provided to enable students to evaluate current strategies and recommend a three-year strategic plan for the company. Headquartered in Framingham, Massachusetts, Staples’s common stock is publicly traded under the ticker symbol SPLS.

The scope of this study is restricted to examining the manpower training and development needs at Zenith Bank Plc.