Indi Indian Business Processing Outsourcing

1964 Words8 Pages
Since the late 19 century, as described Mukherjee (Cited in Peng 2014) Indian Business Processing Offshoring (BPO) industry case study, outsourcing business processes offshore has been the vital strategy in response to the business survival of the rapidly internationalised resource environment. In essence, as described Mukherjee, it is the complexity of definitive features for a successful BPO for Multi-National Companies (MNC) and the lack of regulative measure of examination and control of the BPO industry that resulted in a double edge sword; as offshore outsourcing highly value adding business process activities increases the potential in relieving operation process capacity, subsequently allowing effective optimisation of existing…show more content…
Industry analysis
To understand Mukherjee’s Case study of BPO as an international strategy of outsourcing, context and requirement need to be realised. Offshore outsourcing, regardless of the macro or micro economics of the existing company, is historically conducted to gain knowledge and cost effective method within the business operation processes (Bunyaratavej, Doh, Hahn, Lewin, Massini 2011), ensuring business operation efficiency within the global economy (Lewin and Couto 2007). Yet it wasn’t until the late 20 the century, research and case studies perspectives involving different stakeholders primarily business industries (Corbett, 2004) and institutions (Drezner, 2004) that caused controversy. In principle, BPO as an outsourcing activity is a phenomena of procuring cost –effective operation process resource transnationally (Doh, Bunyaratavej, & Hahn, 2009), especially unique resources such as skilled labour, in order to reduce cost (Smith, Mitra, & Narasimhan, 1998), allowing effective appraisal of critical activities of supply chain (ed. Merchant & Verbeke 2012) whilst resolving potential bottleneck operations by decreasing non-critical activities for resource allocation. A 2004 industry presentation conducted for IVEY faculty found Indian
Get Access