The CAGR (compound annual growth rate) was expected by the Indian KPO sector between 2003 and 2010 was of 49.5%. In spite of slowdown, India’s KPO market is rising at a CAGR of approximately 30% at present and could touch $30 billion by 2015 from the current level of $20 billion.
Since these reports clearly divulge that there is a clear trend towards KPO services to India. A large no. of companies are showing their interest in India to offshore their work at comparatively cheaper rates. For instance, drafting and filing of patent applications is very expensive in the US but it is comparatively cheaper in India. India offers significant cost benefit of about 40% to 50% per cent in the areas of Research.
Increasing demand for KPO in India is
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India have the stock of highly qualified workers in about all sectors like engineering, research & development, pharmacy and biotechnology. KPO jobs are more challenging than BPO because instead of process expertise, KPO provides domain knowledge and business expertise, which, in turn, require highly specialised and analytical skills. This makes India the hottest destination for KPOs.
9.1 Why India is the most preferred KPO destination?
When the question arises, there are lots of facts which explains the advantages of offshoring to India and that explains the best to the asked questions. Whatever are the ingredients required for performing offshoring functions, the location (India) is very rich in that, and thus it offers lots of advantages. Some of them are pointed out in list below:- • Low Costs
• Socially recognized in India
• Perfect Education System of India
• Superior Intellectual Potential of India
• It will be suitable to the Indian work culture.
• Time Zone advantage
• India’s Stable Government
• Large Pool of Human Resource
• High Skilled Staffs like Cas, MBAs, Ph.D.s, etc.
• Good Working Conditions
• Best of Breed infrastructure of telecom and utility
• Security of Confidential Information
• High Quality Services
• Global organisations most preferred choice
*Expected
Figure 6 : Total Sales of Indian KPO Industry
(Source- selected research papers and articles)
10. KPO PLAYERS IN INDIA
Lots of firms are operating in KPO industry in India and
Briefly explain why each of these five countries might or might not be a viable option for a new American business venture.
India has become a global conduit for business as they have liberalized their economic policies over the past 20 years. Companies are flocking to India because of many factors, including, less expensive labor costs, increasing growth rate, and an abundance of a highly skilled workforce. These factors in addition to other advantages have substantially increased the number of United States businesses looking to grow beyond the U. S borders into the county of India. Dunlop Software Consultant’s goal is to also expand its operations internationally and believes that India has the business environment to meet our goal of expansion globally.
Ferreira, J., & Prokopets, L. (2009). Does offshoring still make sense? Supply Chain Management Review, 13(1), 20-n/a., pp 1-5, Retrieved from http://search.proquest.com/docview/221135949?accountid=12085
In 2004, Global Information Systems, Inc. began to put into motion the consideration of offshoring 3,000 jobs from here in the U.S to company locations in China, India and Brazil. These were highly compensated job positions. About half of GIS is separated into a division known as Global Services Divisions. A considerable portion of GSD’s business came from customers outsourcing their business process needs. GSD began to seek ways to cut costs and improve performance by “offshoring” certain activities in order to present the most attractive value proposition to potential customers.
The city of Petra was significant to the Nabatean people because of what it was able to provide them. The two main things the city provided was an abundance of water and it was at the intersection of two commercial trade routes. One extended west from Asia, and the other extended north from southern Arabia. They were able to harness the supply of rainfall and the desert springs to the extent that they had enough water for 100,00 people. They accomplished this through an intricate system of cisterns, pools and waterways that captured and transported an estimated twelve million gallons of fresh spring water daily.
Also, companies that outsource will gain access to capabilities and expertise of the countries they outsource to. The people of India grow up in a different society and have a different outlook on life. This would give them a different approach to problems in software, which can make certain problems seem simple. Furthermore, the competencies developed over in India can also be utilized by companies. Based on an economic model from Adam Smith,
Davies P. (2004). What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. London: Nicholas Brealey International.
This essay will explore how the media shapes the formal and informal policing of child murders within the family. Through case studies, an exploration of government policies and legislation, the essay will illustrate how the media has created moral panics around stranger danger, despite the fact that major harm to children is generally caused by families and their friends. Throughout our upbringing one is taught not to speak to strangers because they are the ones who are most likely to bring harm upon us. The people found most trustworthy are normally family members and family friends. Most people would, without a second thought trust their children’s life with family or friends. This essay will explore definitions of the family, moral panics, formal and informal policing. Furthermore, this essay will seek to address how the media is seen to be the fourth estate of power. It will also discuss the power of the media and how the media frames and shapes moral panics, which consequently might give a misleading picture of the situation, through the demonization of strangers and how the media labels individuals within society. Finally, in order to answer the above question, the essay will look into cases and legislation to identify how governmental agencies have failed children who are deemed at risk.
Somehow other countries outsourcing may be slow for in India because of the uncertainty and lack of credibility that exists within the Indian market (Kalegaonkar A., Nov 4, 2008). This may be an obstacle for Clinigene. Moreover, with
Tier1 cities have also seen an impact of the IT-BPO industry as the population in these cities have increased due to the growth of this industry. The IT-BPO industry is also looking at tier 2 and tier 3 cities as potential cities to expand into. These are all impacts of how IT outsourcing has effected India’s economy as well as the people living in this country.
“Today, Indian outsourcing is one of the best ways for CIOs to cut application development and maintenance costs, and deal effectively with the peaks and valleys of software demands.” (Yeo). Outsourcing to India is still focused primarily on highly technological aspects, but is not limited there. They are known for creative development in the pharmaceutical field, and have recently developed an unsurpassed medication for adult ADHD. Their superior IT assistance is not limited to companies, they offer many websites for individuals seeking help with programming. In mid 2007, U.S. outsourcing to India reached $4.9 billion. Although technologically advanced, they still lag in economic prosperity and therefore still don’t expect the type of compensation that Americans do. “They
Further, they point out that even more educated highly trained workers with higher-value jobs such as software engineers, accountants, radiologists, and journalists in the developed world The increased safety net costs of the unemployed may be absorbed by the government (taxpayers) in the high-cost country or by the company doing the offshoring. And when it comes to health and safety requirements it is based upon the company they work and job they do. All of the companies now are recommended the safety measures of their workers. The choice of offshoring destination is often made according to cultural concerns.
A final reason for the company to offshore part of their operations is access new markets. Since the company is not restricted to just the domestic market, offshoring gives the company global presence and the ability to access developing markets in Third World countries. By streamlining the company’s production processes and supply chains globally, companies can lower their prices increase demand for their products, thereby attracting new customers and entering new markets.
The global economic downturn has impacted jobs outsourcing in the BPO industry as it has helped to be one of the largest job creators in India. Due to this, many companies had to increase their operations output and therefore employ more and more people to keep up with the expanding trend. One of the major impacts, being growth and maturity, had an effect on the BPO industry and contributed to the outsourcing companies and continued growth of the industry. The IT and BPO outsourcing boom created a huge impact in the Indian
Four major types of coffee maker exist in the world today. These types of coffee maker are listed as follows: the stove top, the vacuum, the drip and the French press. Making coffee with these different types of coffee makers usually depends on a whole lot of different things, which primarily ‘boil’ down to the amount of coffee you wish to make and the time you have available to make it. If you have different types of coffee tastes these different types of coffee makers will ensure you are able to make your particularly favorite brew of coffee in the comfort of your home.