Industrial Attachment Report

2008 Words Oct 4th, 2010 9 Pages
Content:

Chapter 1

1.1 Background

1.2 Objectives

Chapter 2

2.1 Location and Brief history of establishment

2.2 Objectives and establishment

2.3 Organizational structure

2.4 The various departments/units in the establishment and their function

Chapter 3 and 4

3.1 Reporting on the work actually carried out with clear statements on experiences gained

Chapter 5

5.1 Summary of attachment activities

5.2 Problems encountered during the program

5.3 Suggestions for improvement

CHAPTER ONE

INTRODUCTION

1.1Background

Industrial Attachment is an industrial training giving to every student in Ghana Telecom University College in its third year in the four year course undertaking. This is normally
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2.2 Objective of establishment ➢ To project Ecobank as a responsible and caring corporate citizen ➢ To assist communities and certain underprivileged groups provide for themselves a brighter future. ➢ To encourage creativity and excellence among West Africans. ➢ To foster integration within the region

Areas of Interest

➢ Entrepreneurial development (especially in rural-based ) ➢ Education ➢ Health ➢ Community development
2.3 Organization structure Ecobank Ghana Limited

1. Strategic management

Involves the Group that owns Ecobank West Africa and Managing directors of any Ecobank country in Africa.

2. Tactical management

3. Operational management

2.4 The various department/Unit in Ecobank and their functions

Human resource management department (HRM):

The Human Resources Management (HRM) function includes a variety of activities, and key among them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel and management practices conform to various regulations.

Customer service quality department

Customer service is a series of activities designed to enhance the level of customer satisfaction that is,

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