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Industry Analysis: Bowling Center

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My Bowling Center 1 Industry Analysis: My Bowling Center Doug Glascoe MGT 330 Management Organizations Timothy Lucas March 28, 2010 My Bowling Center 2 I have always had a desire to own my own Bowling Center. I did a lot of research and almost entered in this industry in 1988 with a business partner, but things did not go as planned. I still have a dream one day of owning my own center and when I retire from the Navy I will look into this business venture again. The bowling industry has entered a new era. Along with it, there are new and exciting business models that have revolutionized one of the oldest sports on earth. I will attempt to give you a brief description of my business model operating in today’s …show more content…

Build a report with good food suppliers, sometimes emergencies happen and you will need something quick. You would like to pick up the phone place an order and have it within 24 hours. Lane equipment has to be taking care of. You have to make sure your mechanics are trained in using the latest technology to keep the lanes and pin setters in tip top shape. Nothing can hurt you more than bowlers waiting on equipment repair during league play. Your mechanic’s will My Bowling Center 5 have to work hours your staff does not keep. They are usually the first in and the last out. They are your behind the scenes worker bees. They stay in the back keeping everything moving. Your customer service representatives are your heartbeat to this business. They are the first one to greet your customers and usually the last one to watch them leave. As with any customer supported business they have the power to make or break your business. It is imperative they receive customer relations training. I would highly recommend annual refresher training for the entire staff in this arena. Various franchises will provide you all the necessary training to stay active within the bowling entertainment world. As with any business you have to make sure if this is a joint adventure that all owners are operating on the same page. All of you have to be willing to put in the time necessary

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